Massachusetts Jobs

The opportunity

Delaware North Boston Holdings is hiring a part-time Guest Experience Ambassador to join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Ambassador, you will be responsible for providing positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events. If you thrive in a fast-paced, dynamic environment and are passionate about creating memorable experiences for guests, apply now to join the game day action.

Pay

$17.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay

• Employee assistance program

• Training and development opportunities

• Employee discounts

• Flexible work schedules

What will you do?

• Provide positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events.

• Provide way-finding assistance and troubleshoot ticketing issues in both indoor and outdoor environments.

• Assist with guest entry before events by staffing various gates and high-traveled areas in and around TD Garden.

• Provide mobility assistance by providing escorts to guests upon request.

• Be a subject matter expert on ADA laws, TD Garden ADA policy and their implementation at TD Garden.

• Handle guest complaints in a professional manner, escalating to management as necessary.

• Communicate with guests in person, via email, and text message during events.

• Collaborate with various event day personnel (Ushers, Security, Concessions, Box Office, Housekeeping, Building Operations) to ensure the smooth operation of events.

• Execute service recovery when necessary, by providing guests with resolutions to issues as directed by management.

• Surprise and delight fans to ensure we provide them with best-in-class experiences while at TD Garden.

• All other duties as assigned by management.

More about you

• Experience working in customer service in a fast-paced environment preferred.

• Must be a positive individual who will always Think Guest and work hard to ensure unforgettable experiences.

• Must be able to work a minimum of 50% of events in each calendar month including nights and weekends.

• Must be an outgoing person who is comfortable working directly with a high volume of guests and clients.

• Must be willing to work under pressure to solve problems in a quick and efficient manner.

• Ability to perform simple tasks independently after being given specific instructions.

Physical requirements

• Must be able to work in loud environments with flashing lights and lasers.

• Must be able to push or lift light weight objects.

• Must be able to push wheelchairs and other assertive devices.

• Must be able to use a radio with an ear-piece.

• Exposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditions.

Shift details

Monday to Friday

Weekends

Holidays

Event based

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.