Massachusetts Jobs

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

40

Work Shift:

Day (United States of America)

Job Summary: Under the supervision of the Genetic Counseling Manager, the Genetic Counseling Assistant provides specialized support to the Genetic Counselors and program Physicians. The Genetic Counseling Assistant performs administrative and basic duties necessary to assist Genetic Counselors in providing counseling and risk assessment for genetic conditions to patients and families.

Job Description:

Essential Responsibilities:

1. Prepares and completes pre-visit information including collection of relevant medical records and lab reports, medical records review, literature review, pedigree drafts, test requisition forms, and drafts visit notes.

2. Contacts patients with low risk/normal results and completes follow-up documentation (online medical record documentation and results letter to patient if requested).

3. Completes routine correspondences including letters of medical necessity and insurance preauthorization/preverification requests.

4. Assists with research studies and educational projects.

5. Contacts laboratories to obtain test information, status updates, etc.

Required Qualifications:

1. High School diploma or GED required. Bachelor's degree in Science/Health Related Field preferred.

2. 0-1 years related work experience required.

3. Familiarity with medical terminology, medical records, test requisitions, pathology reports.

4. Strong organization and multi-tasking skills and ability to prioritize work effectively.

5. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Competencies:

1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled