Massachusetts Jobs

Flik Hospitality Group

Salary: $120000

Other Forms of Compensation: 10% bonus

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The General Manager will oversee the daily operations and long-term strategy of a private luxury amenity club in the heart of Boston’s most iconic building in the Back Bay neighborhood. At the 200 Club, members can relax, network, and socialize in refined comfort, focusing on gathering, productivity and wellness. This leadership role oversees a sophisticated catering operation and a dynamic conference services team, requiring a best-in-class hospitality professional with proven experience managing high-end establishments, high end clientele, exceptional customer service skills, and a strong ability to balance operational efficiency, financial performance, and team development.

Key Responsibilities:

Operational Leadership:

• Manage and coordinate the seamless operation of the lounge, catering services, and conference team, ensuring a frictionless guest experience across all areas.

• Oversee scheduling, staffing, and resource allocation to maintain efficiency while delivering exceptional service quality.

• Develop and implement SOPs (Standard Operating Procedures) to ensure consistency in service, food and beverage offerings, and overall operations.

Member Experience:

• Maintain the highest standards of service to deliver one-of-a-kind experiences for members in the lounge, catered events, and conferences.

• Regularly interact with members to gather feedback and implement improvements to enhance satisfaction and retention.

• Ensure the ambiance, presentation, and service levles align with the 200 Cluvblubs high-end re.

Team Management & Development:

• Recruit, train, mentor, and retain a skilled and motivated team, including bartenders, catering staff, and conference coordinators with a focus on providing superior customer service.

• Foster a collaborative and positive workplace culture, encouraging teamwork, professional development and creativity.

• Conduct regular performance evaluations, provide feedback, and identify opportunities for growth and training.

Financial Management:

• Develop and manage budgets for the lounge, catering, and conference operations, ensuring revenue and profitability goals are met.

• Monitor financial performance, including cost control, labor management, and inventory tracking, and implement corrective measures as needed.

• Work with Internal Communications and Marketing teams to develop strategies to boost utilization

Event Management:

• Oversee the planning and execution of catering and conference events, ensuring all details align with client expectations and brand standards.

• Coordinate with clients, vendors, and internal teams to guarantee the successful delivery of events.

• Stay current with market trends and customer preferences to innovate and maintain a competitive edge.

Compliance & Safety:

• Ensure adherence to all local, state, and federal regulations related to health, safety, and licensing requirements.

• Maintain a clean, safe, and compliant work environment for both staff and guests.

Qualifications:

• Minimum of 5 years of management experience in a high-end hospitality setting (e.g., five star hotel, luxury lounges, upscale catering, or premium event venues).

• Exceptional leadership, organizational, and interpersonal skills.

• Proven ability to manage diverse teams and multiple operations simultaneously.

• Strong understanding of P&L management, financial reporting, and business strategy.

• Expertise in high-end food and beverage offerings, including knowledge of mixology and wine pairings.

• Experience in event planning and client relationship management.

• Proficiency in hospitality software systems (e.g., POS, scheduling, CRM).

Key Attributes:

• Passionate about luxury hospitality and delivering exceptional member experiences.

• A detail-oriented and results-driven leader who thrives in fast-paced environments.

• Creative problem-solver with a focus on innovation and continuous improvement.

• Flexible and adaptable, with a strong sense of accountability and ownership

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

  Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf) for paid time off benefits information.

Req ID: 1397147

Flik Hospitality Group

JEANNE M LANE

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