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EY GCC High - Senior Desktop Engineer - REMOTE - Government and Public Sector in Boston, Massachusetts

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

From strategy to execution, the Government & Public Sector (GPS) practice of Ernst & Young LLP provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.

Our GPS Technology Organization is a structure within the US GPS practice that implements and maintains a new operate and technology model designed specifically to support U.S. defense and Government engagements.

The opportunity

This is a remote opportunity that can be performed within Continental United States.

In our globalizing economy the availability of skills and expertise is becoming more and more distributed. Within the GPS, we enable EY professionals to meet the increasing pace of business by delivering productivity and collaboration solutions that empower them to work together where they want and how they want.

As a Senior Desktop Engineer, you’ll be in a highly skilled senior role with the industry leading technical expertise to support one or more Product Managers. You’ll have a deep end to end understanding of all technical aspects of the service and be the key integration point with other products/services. As the Senior Desktop Engineer for GPS, you’ll be responsible to ensure we’re delivering a best-in-class desktop solution to this service line. You’ll need to ensure that the desktop solution for GPS meets the appropriate compliance levels required by the business using primarily MS solutions and services, with the support our compliance team.

Your key responsibilities

  • Bridging service components on premise and cloud, and across vendors

  • Managing the technical dependencies across the different products and services

  • Implementing long-term product roadmaps, by working closely with the GCC Desktop Technical Lead

  • Providing on call support for major service outage resolutions

  • Actively maintaining technical skills and expertise while having an intimate understanding of vendor product roadmaps using NDAs etc

  • Directing and owning technical resolution of overall vulnerabilities and risks for the products

  • Travel to support change or planned project activities

Skills and attributes for success

  • History of working in highly regulated environments

  • Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills

  • Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications

  • Ability to work with people in a variety of cultures, countries and time zones

  • Utilizes all aspects of Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others

  • Brings proven industry leading technical expertise of the product(s)

  • Good understanding of the financial aspects of the product(s)

  • Detailed understanding of Windows installation and configuration items

  • Advanced programming/scripting skills in vbscript and PowerShell

  • Experience troubleshooting and creating scripted installers (MSI, MSIX, Wise, InstallShield, PowerShell Studio)

  • Create tools to be used for custom deployment scenarios, example being popups to end users informing of planned deployments.

  • Develop and manage the Packaging template, example being PSADT template development.

  • Familiarity with ServiceNow and incident, problem, and change management processes and procedures

  • A high degree of knowledge and experience with cloud based Windows management tools (Intune)

  • Knowledge of modern OS deployment methodologies (Modern Provisioning via DEM accounts and Autopilot)

  • Advanced Troubleshooting skills covering (but not limited to): Windows 10, O365, Browsers (IE/Edge/Chrome), Bitlocker, Windows Hello for Business, Teams and OneDrive for Business and intermediate knowledge of their complementing infrastructures.

  • Fundamental understanding of network concepts (PAC Files, DNS, DHCP, Firewalls, and Proxies)

  • History of managing and configuring desktop security tools and settings

  • Understanding of driver and firmware management techniques

  • Generalized understanding of Azure AD, and MS cloud offerings

  • Background in the use, management and creation of both application and machine virtualization products (Hyper-V, RemoteApp, Citrix, WVD)

To qualify for the role you must have

  • Ideally a bachelor's degree in engineering, computer science, or a related discipline. or relevant experience

  • A certification, trade school degrees, or a solid work history will be considered if such a degree has not been obtained

  • Minimum 5 years of experience in Desktop Management Field

  • Industry technical certification for the relevant product(s) are required

  • Ability to obtain and maintain Top Secret clearance

Ideally, you’ll also have

  • Past experience working within professional services or large matrix organizations

What we look for

Individuals with strong business and technical acumen who demonstrate drive, vision, teaming and purpose and are passionate about helping our clients achieve their goals.

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $83,000 to $150,700. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $99,600 to $171,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at .