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Acosta Group Fresh Merchandise Operations Specialist in Boston, Massachusetts


Are you enthusiastic about driving success in the retail space, particularly in fresh food categories? We are seeking a dedicated Fresh Merchandise Operations Specialist to collaborate closely with major retailers, ensuring maximum sales and profits while upholding uncompromising standards of quality and member satisfaction.


  • Training and Development: Implement comprehensive training programs for retail club teams, focusing on fresh food operations, encompassing food safety, quality assurance, and merchandising excellence.

  • Performance Management: Evaluate and monitor the performance of club teams in executing fresh food operations, offering constructive coaching and feedback after each visit to drive continuous improvement.

  • Embrace Technology: Harness the power of digital tools and platforms to optimize operational efficiency and effectiveness. Proficiency in Microsoft Office suite, Microsoft Teams, and data analysis tools is paramount for success in this role.

  • Reskilling for Success: Stay ahead of industry trends and innovations within the fresh categories, continually honing skills to remain competitive in the ever-evolving retail landscape.

  • Compliance: Ensure strict adherence to company standards and regulatory requirements governing food safety certification and sanitation practices across all fresh food operations.

  • Influencer: Utilize your exceptional influencing skills to foster alignment with both existing and new standards and policies, cultivating agility and adaptability among club teams.

  • Process Improvement: Identify opportunities for enhancing fresh food operations processes, collaborating closely with club teams and management to implement strategic changes that drive efficiency and profitability.

  • Communication: Maintain open lines of communication with club managers and stakeholders, providing regular updates on training initiatives, performance metrics, and any pertinent operational matters.

  • Documentation: Maintain meticulous records of all training activities, including attendance records, performance evaluations, and feedback, ensuring accuracy and completeness.

  • Travel: Demonstrate flexibility and readiness to travel to various retail locations within the market to deliver training sessions and provide on-site support to club teams.

  • Collaboration: Work synergistically with fellow trainers and club personnel to uphold consistency in training methodologies and operational standards across the markets.

  • Member Focus: Champion the delivery of fresh food operations that consistently meet or exceed member expectations for quality, freshness, and overall satisfaction.

  • Team Leadership: Lead by example, embodying a steadfast commitment to excellence in fresh food operations, while nurturing a positive and inclusive team culture among club teams.


  • 3 to 5 years of hands-on experience in retail fresh food areas (such as Meat & Seafood, Produce, Bakery, or Prepared Foods), restaurant, bakery, meat processing, quality assurance, or a related field.

  • Demonstrated success with 3 to 5 years of supervisory/management experience, showcasing leadership prowess and a proven ability to drive results.

  • Excellent communication skills, coupled with a knack for influencing and supporting senior leaders in implementing best practices.

  • Track record of excellence in a fresh food retail setting, with a keen understanding of department financial objectives.

  • Adaptability and resilience in the face of workplace change, with a proactive mindset toward embracing innovation and continuous improvement.

  • Strong presentation skills, enabling effective communication with diverse audiences, and proficiency in Microsoft Office products (Word, Excel, PowerPoint).

  • Comfortable navigating digital platforms such as Teams and Zoom.

  • Valid driver’s license and insurance for travel requirements.


Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Retail

Position Type: Full time

Business Unit: Corporate

Salary Range: $52,200.00 - $65,200.00

Company: Acosta Services, Inc

Req ID: 1688