Job Information
Fenway Health Financial Assistance Specialist in Boston, Massachusetts
Financial Assistance Specialist
Boston, MA (http://maps.google.com/maps?q=1340+Boylston+St+Boston+MA+USA+02215) • Patient Services
Job Type
Full-time
Description
Under the supervision of the Director of Patient and Financial Services, the Financial Assistance Specialist is responsible for the registration and documentation of patients eligible for financial assistance, and the provision of excellent customer service.
Representative Duties
Register, Document, and Maintain Patients Eligible for Financial Assistance
Meet with uninsured clients for financial assistance assessment as part of first appointment for service
Meet with HIV clients for financial assistance/planning/assessment
Complete assessment, determine eligibility, identify best source of assistance, assist client with necessary forms and documentation, and determine level of financial assistance
Enter all client information into system: 1) Financial Assistance source - FreeCare, ACT NOW, CenterCare, Sliding Fee Schedule (Fee Agreements), Ryan White CARE Act Title 1
Assist clients with coverage problems/questions regarding theses programs
Work with appropriate FCHC staff regarding overdue accounts to determine eligibility for financial assistance prior to bad debt consideration
Work closely with the Medical Social Workers and other staff in developing patient financial assistance plans
Implement system for "early intervention" with overdue accounts to develop payment plan and/or identify available financial assistance
Work with appropriate FCHC staff to ensure the adherence to state guidelines concerning un-collectible balances for accounts under the Financial Assistance Program
Follow up with clients to ensure they’ve scheduled and followed through with medical appointments Assist with any problems/issues that may arise
Accurately set up referrals for managed care patients and inform provider in a timely manner
Greet each client with a smile and a welcoming, professional manner
Answer each phone call in a cheerful and professional manner
Give patients clear directions to the relevant waiting area and clear instructions to wait there to be called
Provide clients with correct and accurate information regarding FCHC services and providers
Ask for input from team colleagues if unsure of correct response to inquiries
Refer unusual or difficult situations to supervisor
Refer managed care inquiries to appropriate medical staff member
Actively build good working relationships with colleagues and providers
Educate patients, providers and staff to the various managed care programs
Educate patients toward proactive use of managed care companies and referral authorization process
Inform providers and /or patients of plan changes
Transcribe letters of introduction to referring doctors, employers and related services provided for patients
Monitor and update managed care member listings and verify membership eligibility
Transfer plan updates in provider book to replace obsolete information
Update specialty provider office or admin changes in rolodex and/or provider manual
Meet with plan representative to learn updates or pertinent referral information
Provide excellent customer service
Greet each client with a smile and a welcoming, professional manner
Answer each phone call in a cheerful and professional manner
Give patients clear directions to the relevant waiting area and clear instructions to wait there to be called
Provide clients with correct and accurate information regarding FCHC services and providers
Ask for input from team colleagues if unsure of correct response to inquiries
Refer unusual or difficult situations to supervisor
Refer managed care inquiries to appropriate medical staff member
Actively build good working relationships with colleagues and providers
Meets agency participatory expectation
Adheres to all agency and departmental policies and procedures
Participates in quality assessment and improvement activities as requested
Adheres to the highest principles of client confidentiality
Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
Attends all required meetings, in-services and professional trainings Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
Serves on agency committees and in professional organizations when requested
Performs other related duties as requested
Requirements
Strong computer experience
Calm, flexible and understanding manner
Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.
Preferred Qualifications
Bachelor’s Degree or 3 years of experience
Knowledge of business procedures and health care
Successful customer service experience
Bilingual Spanish/English
Experience with Epic
Physical Requirements:
Ability to meet the following physical requirements with or without reasonable accommodations:
Sit at a computer station for extended periods of time
Ability to keyboard for extended periods of time
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.
LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
Salary Description
$22.62 - 24.87 per hour ($44,100-$48,500/year)