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Boston University FINANCIAL AID COUNSELOR, Enrollment, Financial Assistance in BOSTON, Massachusetts

About the Role

Boston University Financial Assistance seeks a Financial Aid Counselor. This is an entry-level professional position, responsible for the review of educational loan eligibility for undergraduate and graduate student populations. This position also responds to inquiries from the 15 Graduate Financial Aid Offices regarding federal, state, institutional and loan eligibility to Boston University graduate students. It also supports the operations and systems area of the office and provides customer service over the phone and email. The Financial Aid Counselor works closely with colleagues within Financial Assistance and Graduate Aid offices, as well as with other University offices including Admissions, the Office of the University Registrar, and the Combined Enrollment Services customer service office. This role reports to the Senior Assistant Director of Financial Assistance.

The Financial Aid Counselor's primary duties include:

  • Processing, analyzing and resolving conflicting information on student financial aid applications to facilitate the processing of federal, state, and private education loans;

  • Assisting in the processing and resolution of federal loans via monitoring and error reports, and;

  • Providing guidance and support to the Graduate Financial Aid Offices regarding the financial aid application process and applying for educational loans.

    About the Organization

    Boston University Financial Assistance is part of the Enrollment & Student Administration unit (ENSA). BU Financial Assistance plays a critical role in ENSA's mission; enrolling and retaining students, securing external funding and generating tuition revenue through strategic discounting. BU Financial Assistance provides important services through timely and accurate review of financial aid applications, awarding of financial aid funds, processing of loans, and by providing counseling to students and parents on the financial aid process, programs and related issues. Across the 11 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly diverse University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees.

    To read more about Boston University and our commitment to diversity and inclusion, please visit

    About Our Benefits

    This position is eligible to work remotely up to two days per week. Boston University offers generous benefits including health insurance, dental insurance, life insurance, tuition remission, retirement plan, and paid time off.

Required Skills

A cover letter is required for consideration.

About the Candidate

A Bachelor's Degree and 1-3 years of experience are required for this position.

We are seeking a candidate who:

  • Displays strong analytical, problem-solving, and organizational skills;

  • Is an effective communicator, and;

  • Demonstrates the ability to work well in a fast-paced and team-oriented environment.

    We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor .

Required Experience