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Children's Hospital Boston Field Service Engineer in Boston, Massachusetts

77622BRJob Posting Title:Field Service EngineerDepartment:Pediatric Physician's OrganizationAutoReqId:77622BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Information TechnologyJob Posting Description:* Position will travel to different PPOC office locations in Newton, Wellesley, Cambridge, Revere, Chelsea and Everett. May need to support practices outside of normal region depending on need*

The Field Service Engineer will be responsible for:

  • Daily logging of tasks and activities via JIRA Service Desk

  • User and device onboarding

  • Providing end user support for various applications

  • Participation in team meetings and collaboration for upcoming projects

  • Providing onsite support for hardware and software upgrades

  • Providing prompt and courteous resolution to user requests and issues

  • Providing security, compliance and HIPAA checks at all practices

In order to qualify, you must have:

  • Bachelor's Degree in Computer Science or closely related field

  • MCSA, A+ , CISSP desirable

  • Knowledge of HIPAA, compliance, and electronic medical record systems helpful

  • Knowledge of physician practice management systems and workflow helpful

  • Minimum 3 years’ experience with PC hardware and software, printers, notebooks, Macs, iPads, and mobile devices

  • Experience supporting Windows 10 and macOS

  • Experience with Active Directory

  • Experience with security and protection tools, antivirus and malware detection and removal

  • Familiarity with TCP/IP networking, VPN, Wi-Fi

  • Knowledge of Windows Server, VMware, and Citrix desirable

  • Knowledge of JIRA helpful

  • Knowledge of Cisco Meraki network gear as well as switches, routers, and firewalls desirable

  • Must own a reliable car and be able work remotely and independently

  • Local travel: up to 90%

  • Must be able to lift 50lbs

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including a rotating days/evenings and week-end schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

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Office/Site Location:WellesleyRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only

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