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Epredia Field Service Engineer - Boston in Boston, Massachusetts

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters. 

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation. 

People – We win as a team. 

Customer – We deliver customer-centric solutions. 

Continuous Learning – We learn and always aim to be better. 

Innovation – We innovate every day. 

Results – Results matter for all of us.

About the opportunity:

As a Field Service Engineer, you will play a leading role in supporting the onsite technical needs of Epredia customers. In this highly autonomous role, you will spend the majority of your time with the customer, with travel up to 5 days a week as part of a national service team. No day or week will look the same, and your work will have a direct impact on patient outcomes.

What you will be doing:

  • Provide installation support, preventative and corrective maintenance, modification and repair of mechanical, electronic, and/or electromechanical instruments in the Epredia portfolio.

  • Manage service call scheduling, parts inventory and administrative responsibilities

  • You will be responsible for customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales.

  • Provide periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.

  • Provide on-site product installation and customer training, on an as-needed basis.

What you need for success:

  • Bachelor’s Degree or Technical Degree is preferred

  • 2+ years of Field Service experience in the medical device field

  • Basic understanding of hand tools, including multimeters and measuring devices.

  • Ability to read, interpret, and analyze schematics, assembly drawings, and wiring diagrams.

  • Practical experience with diagnosing and resolving problems with electronic and mechanical instrumentation.

  • Familiarity with Anatomical Pathology Instrumentation, optical instrumentation, networking instrumentation, and Laboratory Information Systems is highly preferred

  • Must possess a valid driver’s license.

  • Up to 80% travel may be required to meet customer need

    #LI-KW1

    TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.

    Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.

    At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.

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