Massachusetts Jobs

Sevenstep is a leading global provider of outsourced talent solutions that help companies around the world solve their most difficult hiring challenges and gain the competitive advantage they seek. As a top-ranking provider on HRO Today’s “Enterprise Baker’s Dozen”, Sevenstep has established a strong reputation for exceptional results, true partnership, and transformative business impact.

As an Executive Delivery Leader at Sevenstep, you are overarchingly responsible for client retention and satisfaction, account profitability and growth, as well as internal operations across a portfolio of clients. You will play a crucial role in enabling us to continue scaling through challenging market conditions by putting an emphasis on providing our Fortune 500 clients with white-glove service through meaningful relationship building, seeking opportunities for improvement, and partnering internally to build best in-class candidate attraction and engagement strategies.

We are seeking interested candidates to come onboard in a virtual/remote setting. Our client dedicated teams are on the cutting edge of recruiting, delivering quality candidates for the hardest-to-fill positions around the globe. This global, virtual network is supported with all the necessary resources and technology to foster collaboration and ensure both client and employee satisfaction.

Candidates must have experience leading large scale Talent Acquisition programs (5,000+ hires annually) and managing offshore delivery teams.

As an Executive Delivery Leader, you will be responsible for:

• Managing client partnerships to ensure satisfaction pertaining to operational delivery, innovation, strategy, fiscal discipline, and people development for a fast-moving high volume portfolio

• Partnering with internal shared services functions, both onshore and offshore, to respond to ever-evolving client requests and processes and identify and push continuous improvement efforts to ensure improved service levels externally while continuing to create efficiencies operationally

• Auditing partnership contract compliance and adherence to performance covenants, holding the operational delivery team to a high standard for attention to detail and execution

• Preparing and managing to a set of monthly financial projections for both client and internal C-Suite executives while navigating extreme volatility in client volumes

• Reviewing metrics, reports, and pipelines to ensure SLAs/KPIs are being met or exceeded, and teams are staffed to exceed client expectations

• Setting performance targets and internal performance contests to drive excellence and fun

• Preparing and conducting quarterly business review (QBR) meetings to review service efficacy and drive innovation and market leading solutions

• Identifying, pursuing, and closing new business opportunities within existing client engagements, including new services and/or expansion of existing scope

• Mentoring, coaching, and disciplining direct reports and organizational reports to ensure ongoing growth and development across regions and cultures

Ideally, you will:

• Possess 10+ years’ experience designing and delivering talent acquisition programs, preferably in a Recruitment Process Outsourcing (RPO) with large multi-national organizations

• Demonstrate a history of creating and growing deep client relationships and comfort with up-selling within existing accounts

• Demonstrate ability to motivate and guide through senior stakeholders, rather than just managing individual contributors, and presenting at the C-Suite level

• Demonstrate conflict and escalation management, good judgment, negotiation, and diplomacy skills

• Bring a proven track record of developing future leadership

• Possess project and budget management skills

• Hold an Associate or Bachelor’s degree, be a Veteran with an honorable discharge from military service, or have relevant experience in lieu of a degree

What’s in it for you?

• Fully remote position – an opportunity for you to gain more value, flexibility, and work-life-balance in your career

• Compensation: Range from $140,000 - $220,000, commensurate with skill level and expereince

• Bonus eligible position

• Highly competitive benefit package including health, vision, dental, paid time off (includes vacation and sick time), medical and dependent flexible spending (FSA), health savings (HSA), critical illness coverage, volunteer and activism time off, paid parental leave (even pawternity leave!), 401k, as well as an annual wellness reimbursement

• Training, training, and more training – our virtual training program offers a library of 100+ courses with classes-based, as well as self-led content that will create the necessary foundation for you to succeed and flourish in your role, as well as continue your learning throughout your time at Sevenstep

• Ongoing one-on-one support and mentorship in all aspects of your role and development

• Fun, energetic, team-oriented work environment that makes you excited to go to work every day

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

#LI-Remote