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Pine Street Inn Evening Residential Counselor, SAT-WED, 4PM-12AM in Boston, Massachusetts

Evening Residential Counselor, SAT-WED, 4PM-12AM

Department: Behavioral Health -- Veterans Services - Hartford Street

Office: 6 Hartford Street

Location: Boston, MA

Position Type: Direct Care

Hours/Shift: Evening - Second Shift

Employee Type:: Regular Full-time


SCHEDULE: 40 hours, Saturday-Wednesday 4:00PM - 12:00AM. This position is essential in the event of an emergency


The Evening Counselor is responsible for the overall safety of the participants in the program at 8 Church Street. The Evening Counselor will assist participants in obtaining their dinner meal and performing other activities of daily living (ADL) skills. The incumbent will also work with other staff to engage participants in leisure time activities. The Evening Counselor will create and maintain a respectable atmosphere that empowers very chronic, mentally ill participants to reach their highest level of functioning. The Evening Counselor will be assigned participants and work with them on developing treatment plans, ensure follow through on individual treatment plans and document progress in the log and in the chart and ensure that all floors are clean and tidy including but not limited to kitchens, hallways, bathrooms, and individual participants rooms. The Evening Counselor will also run groups on their assigned shift. This program will follow the models of Housing First/Safe Haven. Due to emergency or unforeseen program needs, staff may be temporarily or permanently reassigned to another Safe Haven program at any given time.


  • High School diploma or GED

  • Minimum of one (1) year experience in a shelter, community residence or in an inpatient setting

  • Experience maintaining a safe environment for clients in a program setting

  • Experience as a human services team member

  • Familiarity with the concepts of rehabilitation and consumer empowerment

  • Experience with dually diagnosed individuals

  • Experience assisting people with ADL skills

  • Comfort level working with participants with untreated psychiatric conditions

  • Comfort with a harm reduction approach to substance abuse

  • Effective writing and verbal skills

  • Ability to attend to multiple tasks

  • Ability to tolerate stress, patience

  • Ability to resolve conflicts diplomatically, supportiveness and nurturance

  • Ability to set limits when needed, and observance of appropriate boundaries

  • Ability to be open minded about exploring creative new ways to help clients maintain housing stability; willingness to use continuing education as a tool to gain ideas for improving client outcomes


  • MAP certification

  • Previous experience working with a Housing First/Safe Haven model

  • Experience with the homeless population

    Essential Functions Include But Are Not Limited To:

  • Be responsible for the safety and security of participants in various areas of the building

  • Supervise meal operations and cleanup

  • Work with other staff to help prepare occasional meals and holiday celebrations

  • Confer regularly with other program staff

  • Touch base regularly with each individual participant to see how each seems to be doing

  • Communicate any observed issues or problems via the log and verbal reports

  • Maintain positive relationships with other employees around the Inn and other departments such as Food Services, Men-s Inn, Outreach and Housekeeping

  • Participate in keeping the outside of the building secure

  • Set a tone of respect and support for all clients of the program

  • Work with participants to reinforce good ADL skills, including personal hygiene, and leisure time activities

  • Assist participants in cooking, laundry and other activities of daily living as needed or requested

  • Provide peer support for other staff at the 414 Harrison Avenue program

  • Guide the chronically mentally ill clients in an intentional progression towards increased autonomy, improved life skills and enhanced quality of life

  • Involve participants in milieu to enhance connectedness with life satisfactions and responsibilities

  • Introduce participants to hobbies, pastimes and movies on site. Apprise them of weekend happenings of interest in the Boston Area

  • Meet for regular supervision with the Residential Supervisor

  • Work together with other staff to assist clients improve their overall quality of life

  • Maintain necessary records in a timely fashion

  • Encourage participants to be responsible neighbors

  • Comply with and model all PSI policies and procedures, including illness prevention

  • Accept other work locations or additional duties in the event of an emergency

  • Perform other duties as assigned by the Program Supervisor