Massachusetts Jobs

The Application Analyst III position will be housed under a subsidiary organization of C3, Community Technology Cooperative, LLC (CTC) to implement, maintain, support, and maximize the use of clinical, financial, and administrative portions of the software applications utilized by CTC in conducting daily operations under the direction of the Manager of Population Health & Reporting. Responsibilities: Maintaining current applications, implementing new applications Assisting in the assessment of workflow processes and assisting in process re-engineering to achieve efficiencies in departmental operations Assisting users in developing reports and analyses, troubleshooting, and resolution of application issues Working with the IT Education staff to assist in training users and in the development of documentation Maintaining a level of knowledge about IT operations and network issues and maintaining current industry knowledge Ability to maintain current system applications Facilitate end users ability to understand and maximize the use of the software to perform daily operations Evaluate user knowledge and work with IT education staff to develop specialized training when necessary; educate users in system optimization Acts as liaison between users and the software vendor(s) Guides the modification of system applications in instances where current applications impede performance or where changes will enhance performance Ensure system application updates are working properly before updates are loaded into the live system by coordinating testing and update dates with users and vendors Integrate new application(s) in the existing HIS according to the implementation schedule Respond to user questions with timely answers and/or referral to appropriate department/person Assist users with technical problems by alerting HIS Operations staff to the need for repair or investigation Coordinate with Database Analysts to provide expertise in the development of reports and analyses Work with other IT staff to ensure interfaces between applications and systems are functioning properly Maintain and periodically review dictionaries, assist in entering and maintaining user codes, maintain the security of applications, and ensure consistency between various dictionaries Investigate on timely basis discrepancies in statistics which could indicate a problem with the accuracy of data Work with application managers, staff from affected areas, and representatives from other impacted areas, to analyze computer system functions and compare data and existing systems both functionally and procedurally Implement new clinical, financial, and administrative software, including add-on features, and/or new routines in existing applications Participates with other IT staff and other clinical, financial, and administrative areas in the planning and implementation stages of the application, including the development of dictionaries Work with Department Managers and IT Education staff to ensure training programs for use of applications are developed and conducted for all levels of users and participate in such programs when needed Develop system documentation to supplement vendor manuals and which defines processes, procedures, and policies regarding utilization of various functions Assist departments with the development of downtime procedures Qualifications: Bachelors degree in a healthcare-related field, Information Systems or Business Management Minimum of three years\' experience as a certified Epic analyst Minimum experience of having participated in at least one Epic implementation Subject Matter Expert in a designated area of Epic software