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Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Pharmacy & Willow Project Delivery Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

• This role will require an understanding of pharmacy operations, medication management, and the use of Epic EHR to support the medication ordering, dispensing, and administration processes.

• Perform the Epic product specific build/enhancements for optimizing various Pharmacy workflows through requirement gathering, solution architectural reviews, technical design, build, test and implementation that meet user requirements.

• Demonstrate flexibility to apply technical solutioning and learnings to use cases across business domains andindustries.

• This role will require to provide application maintenance through various interface error work queues, price loads, FDB loads etc. and should perform root cause analysis to reduce the inflow of the recurring issues. Provide on-call support for incidents of different priorities reported by end users and escalate any quality issues or risks with team leads/scrum masters/project leaders. Resolve incidents by adhering to Service Level Agreement (SLA) timelines and offer guidance on Epic workflow queries where needed.

• Peer review medium to complex changes and test builds/enhancements, new releases etc. and document all outcomes of testing and serve as the support contact for the application.

• Independently drive communications with clients, team members, offshore support team, other cross-functional teams,and third-party vendors daily. Responsibility within all phases of the application support & maintenance including design, build, test, implementation, and maintenance of the application.

• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management.

• Outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care. On an as-needed basis, provide on-site support within the organization.

The Team

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues

Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.

Qualifications

Required

• Must have a current Epic Willow Certification

• 7+ years of recent experience on Epic Willow Support & Maintenance

• Experience in application build, design, workflows, troubleshooting, testing, and support

• Excellent documentation skills such as - Application understanding, change management etc.

• Great interpersonal and communication skills

• Demonstrative understanding of technical documentation

• Remote work with the ability to work on-call weekday evenings until 10:00pm EST on a rotating schedule and rotating weekends. Also the ability to travel 10% on average, based on the work you do and the clients you serve.

• Bachelor's degree in Computer Science, related field, or equivalent experience

• Limited immigrations sponsorship maybe available

Preferred

• Strong desktop skills including Word, Excel, PowerPoint

• Work Experience/Direct Knowledge of clinical area or business area to be supported

• Analytical /decision making skills

• Operate independently or with minimum supervision

• Excellent written and communication skills

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97 ,875 to $130,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.