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Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

The Epic Clinical Support Analyst will be responsible for providing level 1 support to Hospital Epic clinical users. The analyst will provide an advanced level of customer service to users while working with the other members of the clinical support team to improve processes Strive toward timely resolution of system issues, customer problems, incidents, requests, and queries. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

• Possesses a strong customer service focus to promote teamwork and the ability to serve as a customer service-oriented liaison between the IS department, associates, physicians, and partners.

• She will have the ability to coach service desk peers.

• Will have the historical knowledge to assist with troubleshooting of legacy tools applications during the transition phase and throughout the 12 months of decom of legacy environment.

• Ability to work in a fast paced environment with changing priorities.

• Possesses excellent communication and problem solving skills.

• Will be a good educator at the new Service Desk, following their tickets, and SLAs.

• Willing to spend extra effort learning new concepts and improving customer service.

• Can assist to gather in customer feedback during the transition to understand how the customer base there is adopting. Help the team to customize any follow up education and communication of themes

• Has over 2 years of healthcare experience and understands the associated patient impacts when a call comes in.

Medical Center specific knowledge:

• Core EMR of Meditech and Medent. Associate possesses knowledge of these applications that can assist users and educate peer team.

• Ability to create KBs on the expected 10 legacy applications and KTLO support.

• There will be approximately 20 legacy applications that remain live from Fall CY24 Late Summer CY25 and under legacy team support.

Basic Qualifications:

Minimum 2 years with the following experience:

• Epic Systems

• Medical Equipment Technology

• Microsoft Office

• Service Operations

• ServiceNow Virtual Agent

High School Diploma or GED

Preferred Qualifications:

• Epic CareConnect, medical equipment knowledge, experience working in healthcare industry

• Bachelor's Degree

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Hourly Salary Range

California $37.98 to $47.98

Colorado $37.98 to $47.98

District of Columbia $37.98 to $47.98

New York $37.98 to $47.98

Maryland $37.98 to $47.98

Washington $37.98 to $47.98

#LI-NA

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.