Job Information
Trustmark Enrollment Coordinator in Boston, Massachusetts
Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
Works in conjunction with the Customer Success Manager and Implementation Managers for client enrollments. Responsible for gathering and inputting all required information needed to set-up and implement cases into our key administration systems. Also, assists with implementation and client services and service assistance as needed.
Develops and manages client enrollment project plans.
Coordinates with internal and external partners to ensure appropriate timeframes are established and key timelines are met throughout the implementation and enrollment process
Establishes self to producers and implementation partners as point of contact for standard enrollment case set-up
Compare marketing pieces to enrollment platform ensuring accuracy.
Assist in answering questions for cases they are assigned
Run enrollment-related reports
Generate email blast and text messages, as needed, for assigned cases during implementation
Handle non- enrollment related requests upon assignment by management; non--enrollment requests may include but are not limited to ad hoc reports, scheduling webinars, project support work, etc.)
Other duties/projects as needed/assigned: Includes but not limited to participation in team, division, and or enterprise projects
Requirements
Associates degree or 2-4 years comparable Voluntary/ Worksite marketplace experience.
Solid interpersonal effectiveness. Ability to develop relationships and handle conflict with external and internal parties
Strong oral/ written communication skills. Ability to clearly articulate an email.
Ability to travel up to 15%. May include occasional weekend travel.
Demonstrated proficiency in Microsoft Office Tools (Word, PowerPoint, Excel, and Outlook) as well as quick ability to learn and use additional internal systems.
Demonstrated proficiency in the following areas:
Solid analytical skills and detail oriented
Ability to take initiative and be creative with solution while still maintaining high quality standards
Strong organizational skills using a disciplined approach to activities and projects; Ability to manage multiple priorities at the same time within tight timeframes
Ability to solve problems and escalated when appropriate to ensure swift resolution
Brand: Trustmark
Come join a team at Trustmark that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.
For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.
Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
When you join Trustmark, you become part of an organization that makes a positive difference in people’s lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we’ve changed their lives.
At Trustmark, you’ll be part of a close-knit team. You’ll enjoy abundant opportunities to grow your career. That’s why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what’s ahead – and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.