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American Express Engineer - Unily in Boston, Massachusetts

Description

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company’s success.

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we’ll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let’s lead the way together.

Scope of Influence:

From building next-generation apps and microservices to using AI to help protect our customers from fraud, you could be doing transformational work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, we'll support you with an open environment and learning culture to grow your career.

Focus:

Contributes to design, configuration, troubleshooting, integration, evaluation, modifying, and documenting software and systems that meet the needs of out enterprise cloud social platform ("The Square").

Organizational Context:

Member of a product engineering or delivery and integration team reporting to a Senior Engineer, Engineering Director or Director Product Delivery & Integration.

How will you make an impact in this role?

  • Enable the deployment, support, and monitoring of SAAS platform across test, integration, and production environments

  • Function as member of an agile team that delivers value through maintenance and enhancements to our cloud platform

  • Demonstrate increased self-reliance to achieve team goals

  • Practice continuous improvement, and actively identify gaps that can be filled by eliminating or refining an existing process

  • Debug basic software component and identify defects for remediation

  • Contribute to community of practice through training materials, knowledge articles, how-to videos, support channels and on-demand support sessions

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

Minimum Qualifications

  • Exposure to Scrum/Agile teams and methodology

  • Familiarity working in a technology operations team

  • Existing hands-on knowledge of Unily

  • Permissions

  • Access

  • Navigation

  • CMS

  • Widgets

  • Experience with Information Technology Service Management, i.e., Support/Operations, ServiceNow, Knowledge Article creation and maintenance

  • Power Point, Excel, Word

Nice to Haves

  • Familiarity with intranet packaged solutions, i.e., Jive, Unily

  • Familiarity with Azure, AWS

  • Previous experience with AMEX

Qualifications

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Technology

Primary Location: United States

Schedule Full-time

Req ID: 22027132

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