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St. Francis House Employment Coach in Boston, Massachusetts

Employment Coach

Boston, MA ( • Workforce Development

Job Type



Salary Range: $43,775 - $46,350 per year

Schedule: Monday – Friday; 8:00 A.M. - 4:00 P.M.

Job Summary:

As part of our comprehensive Work Force Development Department, the Employment Coach provides individual services and proactively engages with individuals experiencing homelessness as part of an overall strategy for maximizing income and securing/ sustaining permanent housing. As part of SFH integrated services, the Employment Coach works collaboratively and holistically to stabilize individuals in income, housing, and behavioral health.

Essential Duties:

  • Engages individuals experiencing homelessness, promotes earned income opportunities, and provides employment services or connects them to other services within workforce development department, including MassHire referral, as a way to increase income stability and exiting homelessness.

  • Works collaboratively with guests on caseload to create individualized employment plans with identifiable wraparound resources to support participants’ achievement of income stability.

  • Provides coaching in effective job search techniques, including skillfully developing resumes and cover letters portraying each individual’s work experience, knowledge, skills and abilities

  • Assists participants to identify employment opportunities and provide job placement assistance.

  • Conducts housing pathways assessments to align income maximization needs with the individual’s identified housing pathway and support individuals to making progress on that housing pathway.

  • Provides guidance that helps participants identify behaviors that may create barriers to getting or advancing in a job and provides direct support or referrals to resources to address identified barriers.

  • Ensures that participants have a realistic and supportive plan in place for a smooth transition to employment.

  • Meets with participants in a variety of different settings such as SFH, virtually/electronically, other shelter or community sites.

  • Keeps accurate records of work with participants in all required databases, including but not limited to referrals made, services provided, progress toward goals, and contract-specific details.

  • Self-monitors performance to insure measurable progress with participants and adherence to contract requirements, departmental goals, and/or agency-wide outcomes.

  • Collaborates with internal and external resources to support participants’ ability to exit homeless and achieve stabilization of housing goals.

  • Adheres to agency code of conduct.

  • Performs other duties as assigned.


  • High School diploma or equivalent required

  • Bachelor’s degree in social work, human service, social science, or related field preferred.

  • Higher education in human services, counseling, or related field, preferred.

  • Experience using Microsoft Office Tools (Word, Outlook, Excel, etc.), and client database systems.

  • Experience providing direct service to people experiencing homelessness, required.

  • Experience providing case management services, employment, career counseling, job training or other workforce development related services, preferred.

  • Experience working with homeless population strongly preferred.

  • Lived experience of homelessness and/or recovery a plus.

  • Bilingual (Spanish) Preferred.

SFH is an Equal Employment Opportunity Employer is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome – everyone who have lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community.

Salary Description

$43,775 - $46,350 per year