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This hybrid position serves faculty, staff, and student clients with both Boston University Medical Campus IT - Educational Technology department and the BU Chobanian & Avedesian School of Medicine's Medical Education Office (MEO) administrative functions.

  • Responsible for consultation, training, support, and execution of various workflows for the medical school assessment and curriculum management systems focused on evaluation of students, faculty, and courses.

  • Provides primary technical and administrative support to the MEO for various applications; liaisons between IT and MEO; provides data and evaluation management support.

  • Plans work, consults, and frequently communicates with faculty and staff.

  • Distributes evaluations to students and faculty, collects data, and manages compliance rates on behalf of the MEO.

  • The role will also participate in and other tasks related to technical programs or initiatives as needed by both MEO and/or BUMC IT.

  • The role simultaneously works on multiple projects and service requests with varying deadlines and requires the ability to juggle priorities.

  • Requires demonstrated knowledge and skills across multiple technical and administrative functions aligning with the teaching and learning activities in support of the academic mission of the Medical Campus.

This position reports into the BUMC IT Educational Technology Director while being co-located in the MEO and having partial oversight by MEO leadership.

Required Skills

Bachelor's degree and 3 to 5 years of work experience required.

Technical Expertise:

  • Strong skills surrounding platform/function implementation and management (in a medical educational environment a plus)

  • Expertise with curriculum management and evaluation platforms, workflows and processes (experience with MedHub a plus).

  • Strong experience with a variety of program workflows commonly leveraged in a complex higher education environment

  • Experience with WordPress and web site content management and development is a plus.

  • An understanding of confidential data is required.

  • Ability to proactively resolve help tickets and monitor ticket activity to look for any trends that need escalation.

Soft Skills:

  • Strong writing and organizational skills required.

  • Ability to proactively address needs, sometime anticipating needs before clients have them demonstrate patience when problem-solving complex technical issues with diverse customers.

  • Must possess excellent interpersonal communication skills.

  • A strong customer-centric focus and desire to provide world class level service

  • Self-directed, motivated, and professional who thrives in a fast-paced, dynamic environment.

  • Interact with all levels of an organization in a professional, diplomatic, and tactful manner.

  • Work well with external vendors.

  • Work productively both independently and in cross-functional teams.

  • A high level of independent decision making is required.

  • Must be able to manage multiple changing priorities while ensuring hard deadlines are always met.

    Please note all newly hired staff and faculty will need to be in compliance with Boston University’s COVID-19 Vaccination and Booster Requirement ( within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption ( instructions ( ). For further information on the University’s response to COVID-19, please visit the COVID-19 Resources ( site.

    We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Experience