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Bain & Company Inc Director, Talent Communities in Boston, Massachusetts


We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.


The Director, Talent Communities will play a leadership role in driving the success of the Talent Communities initiative. These virtual communities bring together employees with similar learning and knowledge needs from across the organization to share/engage in curated online learning content, participate in virtual training sessions, and take advantage of guided opportunities to connect with and learn from/teach others in the community.

Providing employees with outstanding opportunities for learning and affiliation is critical to Bain’s culture and ongoing success. Bain’s continued accelerated growth has brought us to an exciting point where we are designing new and scalable ways to foster that learning and affiliation, including our new Talent Communities initiative.


  • With Executive Vice President, drive the communication about and evolution of the Talent Community strategy/vision

  • Manage and inspire the change associated with moving from a departmental/role only focus to a broader One Bain investment to drive more accelerated learning/affiliation at scale

  • Prepare and deliver Talent Communities introduction and “marketing” materials for all levels of the organization to drive excitement and adoption

  • Lead the implementation of new communities

  • Program manage individual Talent Community efforts across planning, implementation, ensuring momentum and continuous improvement

  • Onboard, advise, train and inspire community senior leadership; team with them to recruit, train and deploy their community “task force’ (community champions, content curators, event planners and social influencers) to deliver a vibrant and valuable experience for community members

  • Design and facilitate high impact, results-oriented connections, e.g., community leadership updates/decision-making efforts, co-creation and training sessions

  • Oversee the development of community communications, e.g., welcome/ongoing marketing communications, newsletters

  • Analyze community feedback and engagement metrics to reinforce or adjust approach as necessary

  • Team with TSG experts (Collaboration and developers/engineers) to

  • Enhance digital platform functionality and ensure a high caliber user experience

  • Develop and provide training vehicles to leaders, curators, planners and members as needed

  • Periodically conduct needs assessments (e.g., digital platform functionality, community engagement, communication efforts) and adjust as necessary

  • Understand and advocate for the needs of our communities and their members while balancing/prioritizing resourcing requirements (from communities, TSG, Global Talent Management) and making related recommendations/trade-offs

  • Longer term – manage 1-2 Product Owners

  • Other responsibilities as situation requires or time permits


  • Required Bachelor’s degree in related field and/or substantive directly transferable work experience

  • 10-15 years related experience

  • Successful experience in a professional services environment

  • Credible senior level advisor

  • Business, technical and analytic acumen/interest

  • Ability to work in an evolving environment, defining a vision and teaming with others to bring that vision to life

  • Creative and big-picture thinker, yet execution focused

  • Demonstrated strong leadership, communication, stakeholder engagement/management, teaming, project management, networking and collaboration skills, ideally across functions, levels and geographies

  • Successful experience managing and inspiring others in a project environment


  • Collaborative – someone who knows how to work with and through others to drive results and make change happen, as well is customer service orientated

  • Entrepreneurial, proactive, and productive - someone who knows how to prioritize what needs to be done and rallies colleagues to get things accomplished; “roll up the sleeves” type of attitude

  • Motivational and compelling in oral and written communication skills; engaging and concise – with interpersonal “presence”; adaptable across Bain audiences

  • Energetic, with drive, enthusiasm, and natural skills in relationship development; well-connected, with an extensive network of potentially relevant relationships and have a proven ability to influence and drive consensus among multiple parties

  • A great colleague and teammate - passionate about the task at hand and fun to be around; someone with whom Bainies and clients go out of their way to work


Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.

Across 59 offices in 37 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development and the environment. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.


ID: 2021-5103

Post: External Career Portal: 10/13/2021

External Company Name: Bain & Company Inc

External Company URL:

Street: 131 Dartmouth Street