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Job Information, Inc Director, Solutions Program Office in Boston, Massachusetts

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The Director, Solutions Program Office will join the Enterprise Solutions leadership team influencing organizational strategy and leading the planning and execution of programs aimed at optimizing the Solutions organization, reporting directly to the EVP of Enterprise Solutions. This person will drive workforce unity and operational excellence by defining, measuring, and improving processes and performance. The role requires an exceptional leader and organizer, one who knows how to lead from principle and respect-based influence; one who brings a mix of experience, domain understanding and judgment. This is a high-visibility role with direct interaction and partnership with various leaders within the Solutions group, the Sales group, and the Tech and Product group.

Primary Responsibilities:

  • Partner with senior leaders, providing thought leadership and strategic insights to help define the charter and vision for the Enterprise Solutions organization

  • Help cascade V2MOM and align the organization behind the leadership's vision and priorities

  • Drive and deliver strategic initiatives and cross-functional programs. Serve as change agent by stimulating, communicating and institutionalizing business process improvements

  • Partner closely with Sales Strategy & Operations, Finance, HR and other teams to jointly ensure successful operational execution across these supporting functions

  • Conduct regular project reviews with leaders, providing status updates and risk mitigation strategies

  • Responsible for collaboratively defining success measures and reporting frameworks for business reporting

  • Manage organization-wide communications and events (i.e. Dreamforce, SKO, World Tours, etc)

  • Lead and develop a team of communications and program managers

You must be able to:

  • Move fluidly from big picture to details in order to deliver complex cross-functional projects, often with tight deadlines. Multi-tasking and quickly pivoting between initiatives will be critical.

  • Be a bridge and connector between Enterprise Solutions and the broader Salesforce Ohana

  • Be a strategic thinker, intuitive, focused, driven, organized, insightful and productive

  • Understand Salesforce's business model and the role of the Enterprise Solutions organization within the Enterprise Sales Business Unit and the larger Salesforce ecosystem

  • Break through communication issues and effectively develop relationships with stakeholders at all levels of the organization

  • Build trust across the Solutions Ohana and motivate people across a broad variety of job functions through your relationships. You are not afraid to be direct, but you strive to act with empathy and integrity.

  • Orchestrate the efforts of cross-functional teams to execute on programs, projects, awareness campaigns and events to ensure all stakeholder alignment

  • Understand complex concepts, resolve problems and present appropriate business solutions and recommendations; ability to make reasoned, independent decisions objectively. You are analytical and truth seeking.

  • Organize and facilitate project planning, meetings, and presentations. Track milestones and tasks with assigned teams. Identify and remove impediments that block the team’s ability to meet project objectives

  • Identify, develop, and roll-out new processes when appropriate, develop new tools to automate or streamline processes

Specific Knowledge/Skills:

  • Outstanding leadership, prioritization, organization, communication, and interpersonal skills (verbal/presentation/written)

  • Experience working with teams across multiple departments (cross-functional groups a plus)

  • 3+ years Solutions Leadership experience (required)

  • Finance or operational experience (desired). Analytics background is a plus.

  • Advanced knowledge of common PM tools (PowerPoint, Excel, Word, Google docs)

  • Ability to use Org62 and Einstein Analytics Reporting platform

  • Bachelor's Degree (required). Project Management certifications are a plus

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