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Wolters Kluwer Director, Product Software Engineering in Boston, Massachusetts

Responsibilities

  • Define roadmap, training and hiring required to transition existing teams to an SRE Practice capable of supporting the needs of HLRP and the AT-HIP organization.

  • Ensure collaboration with Product development teams to influence their architecture towards more reliable and cost-effective operations.

  • Lead existing shared services team supporting a 24x7 Product Application Support practice that ensures incident management and operations for a $600M+ commercial Product portfolio.

  • Ensure adequate implementation and practices to support Root Cause Analysis and Problem Management so that incidents only happen once.

  • Guide, mentor and develop Product Application Support talent necessary to support best in class incident management.

  • Manage Cloud Operations teams responsible for infrastructure and deployment practices ensuring monitoring and quality of service metrics are followed.

  • Collaborate with engineering teams across AT-HIP as well as with our Global Business Services (GBS) ensuring company best practices are followed for DevOps, AppOps and Infrastructure Automation.

  • Help plan and implement the migration of legacy applications into Containers.

  • Own generating and presenting metrics and reporting on the performance, risk, and operations status for your organization to AT-HIP leadership and our business partners.

  • Manage related technology vendor relationships to drive alignment, support/SLA, and collaboration.

Experience

  • Bachelor’s degree and at least 10 years of related experience

  • At least 3 years of Kubernetes and/or Elastic Beanstalk

  • At least 5 years of Public Cloud experience such as Azure or Amazon Web Services leveraging both IaaS as well as respective PaaS capabilities.

  • At least 5 years of direct leadership, indirect leadership, and/or cross functional team leadership.

  • Know how to use automation tools like Terraform, Jenkins, or Ansible

  • Experience with 24/7 site monitoring and ability to own uptime & performance SLA’s

  • Experience with vendor and vendor contract management, including SLA review.

  • Experience operating in a highly matrixed environment

Other Knowledge, Skills, Abilities or Certifications

  • Excellent leadership, communication, organization, and conflict resolution skills

  • Experience in Application Security and Privacy

  • Desired experience with Confluence and Jira.

  • Proactive, creative, and self-starting nature.

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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