Massachusetts Jobs

Director, Product Management, Consumer Lending, State St., Boston, MA

Boston, United States of America

The Director of Product Management for Consumer Lending oversees the development, implementation, and management of consumer lending products. This role combines strategic vision and operational excellence, responsible for end-to-end product lifecycle management, product strategy alignment with business goals, and ensuring competitiveness within the lending landscape.

Essential Functions/Responsibility Statements:

• Product Strategy and Roadmap: Define and drive the product strategy, vision, and roadmap for consumer lending, aligning with market needs and company goals.

• Product Development and Lifecycle Management: Lead product development, from ideation to launch and scaling, focusing on customer experience, regulatory compliance, and profitability.

• Market Analysis and Competitor Research: Analyze market trends, competitor offerings, and customer insights to identify growth opportunities and risks for the lending product suite.

• Cross-Functional Collaboration: Work closely with engineering, marketing, risk, legal, and compliance teams to execute product initiatives, ensuring alignment and effective resource allocation.

• Performance Tracking and Optimization: Monitor KPIs related to loan origination, portfolio health, and customer retention, implementing data-driven strategies to optimize performance.

• P&L Ownership: Own the product’s profit and loss (P&L) statement, ensuring financial objectives are met and identifying opportunities for growth and cost savings.

• Risk and Compliance Management: Ensure that all products comply with financial regulations, working closely with legal, compliance and risk management teams to maintain high standards of risk management.

• Customer and Stakeholder Engagement: Gather feedback from customers and stakeholders, incorporating insights into product improvements and innovation.

• Leadership and Team Development: Lead and develop a high-performing product team, fostering a culture of innovation, accountability, and continuous improvement.

This is a HYBRID/ON-SITE Role - Minimum of 3 days per week in office - either in Miami or Boston.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor's Degree or equivalent work experience in Business, Finance or equivalent field. (Req)

Master's Degree in Business, Finance or equivalent field. (Pref)

Work Experience:

• Experience: 10+ years in product management, with 5+ years in consumer lending or financial services.

• Leadership Skills: Proven ability to lead cross-functional teams and drive complex projects with a results-oriented approach.

• Strategic Thinking: Strong analytical skills and a deep understanding of market dynamics, consumer trends, and competitive positioning.

• Technical Acumen: Experience in digital lending platforms, data analytics, and agile development methodologies is preferred.

• Customer-Centric Focus: Demonstrated ability to prioritize customer needs and translate them into effective product features and improvements.

• Communication: Excellent communication and presentation skills, with experience interacting at the executive level.

Skills and Abilities:

Solid understanding the impact of regulatory changes to the products

Strong background in banking products and services

Demonstrated understanding of product development life cycle

Strong analytical skills/financial acumen

Demonstrates the ability to create strategic plans and lay out a strategic course of action to drive future business growth for a specific product

Self-starter: forward thinking, with a positive/can-do attitude

Demonstrates the ability to translate customer needs into marketable product features

Ability to communicate effectively to internal teams, key partners and executive management

Demonstrates the ability to translate client needs into marketable product features

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: Boston, MA, Boston

Other Locations: Massachusetts-Boston,Rhode Island-Providence,Florida-Miami,New York-New York,New Jersey-Florham Park,Florida-Coconut Grove,New York-New York,Rhode Island-East Providence

Organization: Santander Bank N.A.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO