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Loews Hotels & Co Director of Human Resources in Boston, Massachusetts

Housed in the stately limestone building that was once home to the city’s police headquarters, Loews Boston Hotel offers an unforgettable blend of historic charm, sophistication and authentic New England style. Welcome to Boston's Badge of Hospitality.

Job Specific

  • Ensure local compliance with all Loews Corporate Human Resources policies and practices

  • Develop a recruitment strategy and recruit staff. Utilize various sources to assist in this process, ensuring affirmative action compliance

  • Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns

  • Ensure employment offers have the necessary approvals and fall within specific company guidelines

  • Prepare offer letters according to hotel policy or upon request by Executive Committee Members

  • Maintain up-to-date staffing guides and ensure their adherence

  • Participate in policy making and general operating decisions as a member of the Executive Committee

  • Oversee the development and administration of all employee benefits

  • Respond to any labor charges brought against the hotel and represent the hotel in all such hearings

  • Oversee the administration of all workers’ compensation claims and represent the hotel at all hearings. Serve as intermediary between employee, physician, and insurance company. Develop modified work whenever possible.

  • Develop and define training programs with appropriate individuals. Perform the training for pertinent subjects associated with HR policies, laws, etc.

  • Train all managers in HR policies and procedures, including the proper usage of all Human Resources forms. Oversee Hotel Orientation.

  • Monitor discipline, suspension, and termination documentation and procedures

  • Develop budgets and work within approved budgetary guidelines for the department

  • Direct all Human Resources managers in setting annual personal objectives and PACE Plan goals

  • Evaluate the performance of Human Resources employees, determining improvement and training needs and requirements for advancement

  • Maintain records and retain all personnel related records according to prescribed local, state, or federal law and company policy

  • Oversee the administration of unemployment insurance tax management, including all responses, appeals, and hearings

  • Ensure timely response is made to any claim, court issued documentation, or other report requiring Human Resource approval, action, or contribution

  • Develop policies and procedures relating to all employee issues. Ensure consistent application of such.

  • Oversee the investigation of any insurance, benefit, or work-related issues management or staff may have

  • Remains current with hotel information and changes

  • Complies with hotel uniform and grooming standards


  • Promotes and applies teamwork skills at all times

  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

  • Is polite, friendly, and helpful to guests, management and fellow employees

  • Executes emergency procedures in accordance with hotel standards

  • Complies with required safety regulations and procedures

  • Attends appropriate hotel meetings and training sessions

  • Maintains cleanliness and excellent condition of equipment and work area

  • Complies with hotel standards, policies and rules

  • Recycles whenever possible


  • B.A. or B.S. in related field or equivalent experience

  • Minimum five years experience as HR Director at a single property or two years experience managing multiple locations

  • Full knowledge of applicable state and federal labor laws

  • Excellent communication skills – oral and written

  • Excellent organizational skills

  • Ability to interact with all levels of staff effectively

  • Experience with Workers’ Compensation issues and the development of modified work programs

  • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively

  • Able to work a flexible schedule, including weekends and holidays

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.

Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering.

Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.