Massachusetts Jobs

Description

The Director, Non-Financial Risk Management is a senior leader within the Risk Intelligence Team and is responsible for overseeing the definition and delivery of Core Operational Risk and Compliance Regulatory monitoring through partnership with our broader Non-Financial Independent Risk Management (IRM) stakeholders. Reporting directly to the Head of Risk Intelligence, this role will manage a team of risk professionals to support and deliver operational risk and compliance key metrics initiatives to help ensure the bank's resilience against operational disruptions and regulatory shortfall. Through this team, the Director will work with IRM leadership to continuously enhance the risk and compliance programs by providing monitoring solutions to assess of both qualitative and quantitative risk across the bank. These solutions will not only address current or imminent gaps in coverage as we expand our products and services but will also help to serve as early warning indicators of emerging risk. The Director will have first-hand insight into our stakeholder’s needs and will be responsible for setting the priorities for the Risk Intelligence Team, adjusting the team’s focus as necessary when priorities shift.

Specifically, this role will be responsible for:

• Leading collaboration with NFRM Oversight, Compliance, and Independent Risk Management (IRM) to enhance risk and control frameworks, driving value and agility through the build-out of key risk indicators and second line analytics.

• Identifying emerging operational risks and any new or amended internal controls, ensuring timely review and action for operational risk-related analytics and reporting. Analyzing and assessing potential impacts on business operations.

• Building and maintaining relationships with designated business risk and compliance partners to stay informed on the status of ongoing operational risk initiatives and ensuring compliance with internal risk management requirements. Recommending replacement controls to mitigate areas where coverage is insufficient.

• Overseeing the analysis and preparation of monthly metrics, supporting evidence, and the design of operational risk dashboards.

• Overseeing production of bi-weekly, monthly, and quarterly reports for relevant stakeholders, management, and governance bodies.

• Partnering and communicating with internal stakeholders and business units, ensuring appropriate visibility, escalation, and resolution of critical issues to senior executives and key stakeholders.

• Development and Leading members of the Risk Intelligence team, leveraging internal workstream production schedules and timelines to ensure development is tracking to established target dates.

• Developing and executing strategies for program management and stakeholder engagement to ensure successful implementation of risk and compliance initiatives.

• Lead stakeholder forums to communicate progress of inflight initiatives. Identify new build requests and adjust priorities as required to address modified needs.

• responsibilities.

Qualifications:

• 10+ years of relevant experience in an Operational Risk role, First Line Risk role, Audit within the banking or financial services industries

• Demonstrated experience in program management and stakeholder management.

• Familiarity with operational risk management principles

• Exposure to compliance regulatory frameworks and requirements

• Strong analytical skills and an innovative approach to solving both practical and theoretical problems.

• Ability to collaborate effectively, build relationships, facilitate discussions, and diplomatically build consensus across diverse audiences/viewpoints.

• Drive strategic initiatives

• Excellent communication skills and experience producing high-quality materials for management consumption.

• Familiarity with Archer, GRC tools is strongly desired but not required.

• Familiarity with using at least one of the data analytics tools/languages (Python, Alteryx, SQL, Tableau) is desired but not required

Education:

• Bachelor’s Degree and Equivalent Work Experience required; advanced degree preferred.

Hours & Work Schedule: Hybrid/3 days in the office, 2 remote

• Hours per Week: 40

• Work Schedule: Monday-Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.