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Humana Director, IT Vendor Management in Boston, Massachusetts

Become a part of our caring community and help us put health first

The Director, IT Vendor Management establishes and implements hardware and software acquisition, protection, maintenance and retention policies, standards and procedures that are aligned with IT standards and strategy. The Director, IT Vendor Management requires an in-depth understanding of how organization capabilities interrelate across the function or segment.

Humana is a Fortune 40 market leader in integrated healthcare whose dream is to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana starts from within, and is committed to providing progressive benefits that advance the employment experience and vitality of the associate community. Through offerings anchored in a whole person view of human well-being, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive.

This Director, IT Vendor Management (Vended Software Optimization, IT Hardware VMO, IT Services VMO) has oversight of a team of 12 associates and contractors responsible for IT stakeholder and 3rd Party software risk, relationship, financial, contract, and performance management. This Director will bring an in-depth understanding of how organization capabilities interrelate across the IT function(s) or IT segment(s) as well as industry knowledge of IT Hardware and IT Services suppliers and the associated competitive landscape. As a direct report to the VP of IT Vendor Management, this Director will oversee the most strategic IT Hardware and IT Services vendor relationships for Humana and its subsidiaries, as well as manage all Software and IT maintenance renewals on an annual basis (900 renewals/yr. spanning over 600 different manufacturers). The successful candidate will provide thought leadership to the VP of ITVMO that will be elevated to the Information Technology leadership team to mature the vendor management program at Humana and deliver maximum value.

Job Description:

  • Determines department's strategy.

  • Implements strategic plans, drives goals & objectives, and improves performance.

  • Partners with internal stakeholders and departments to determine requirements and ensure coverage for 3rd Party software, IT Hardware and IT Services.

  • Advises executives and IT stakeholders on matters of significance with regards to developing functional strategies related to 3rd Party software renewals, IT Hardware and IT Services.

  • Supports the information technology function, evaluates vendor performance, needs assessment, contractual compliance, spend optimization, value creation and risk management.

  • Makes decisions related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes.

Responsibilities:

  • Select, develop, and evaluate personnel to ensure the efficient operation of the function.

  • Develop and maintain policies and standards for software vendor management and proactive completion of annual renewals in advance of expiration.

  • Provide thought leadership and guidance regarding best vendor management practices for software subscription, support, and maintenance.

  • Identify, document, and track vendor SLA's, software licensing entitlements and licensing allowances.

  • Educate and advise IT on IT Software, IT Hardware, and IT Services contracting.

  • Drive to enterprise level IT Software, IT Hardware and IT Services consolidation and savings.

  • Provide enterprise level software vendor management reporting.

Activities:

  • Lead, assign work, and train team

  • Development of renewal policy and software compliance risk management strategies

  • Manage software vendors, contracts and relationships to maximize value creation and costs for software licensing, maintenance, and service offerings

  • Recommend opportunities to improve software license utilization or maintain compliance

  • Identify savings opportunities for renewals, software licensing, IT Hardware and IT services

  • Educate product level IT DRI's on contractual obligations, risks, and savings opportunities while receiving attestation of ongoing need and use

  • Follow through with vendors and Humana internal departments to obtain identified savings through PO creation and invoice payment

  • Ensure pertinent information is collected, accurate, and available

  • Development of reporting to address management requirements

  • Communicate effectively through various channels - email, individual interactions, group meetings, and presentations - to C-level, executives, end users, management, developers, and software 3rd Parties

Use your skills to make an impact

Required Qualifications

  • Bachelor's degree from an accredited college or university and/or 10+ years of experience in technical leadership in vendor management, IT procurement and/or Information Technology

  • 5+ years of people leadership / management experience

  • In-depth knowledge and direct experience in high dollar and complex vendor contract negotiations, technology, and risk best practices

  • Strong verbal and communication skills

  • Ability to influence peers and leadership teams across the organization

Preferred Qualifications

  • Experience with IT asset, risk, or IT supplier management

  • Liaison experience between IT stakeholders, Business, and IT finance

Additional Information

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$164,700 - $226,600 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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