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Facebook Director, Data Center Operations in Boston, Massachusetts

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Facebook is seeking an Operations Director to support teams delivering and maintaining mission critical IT hardware and tooling in our data centers. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently operates and our innovative services are delivered. This role will deliver foundational capabilities to our data center operations teams; drive excellence and consistency in the core Capacity & Production Operations delivery to meet the needs of our global community; and champion initiatives that enhance the quality, efficiency, effectiveness and scalability of our operations. The successful candidate will partner closely with field and engineering teams to deliver proactive, data-driven industry leading operational excellence at hyperscale. The Director, Data Center Operations will drive innovative initiatives; scale teams and operations; develop talent; and deliver the right tools, processes, insights and standards to enable Facebook’s growth.

Required Skills:

  1. Build and guide an operations team, delivering operational insights, practices, and tools to proactively manage a hyperscale fleet of servers distributed across the globe

  2. Act as key Subject Matter Expert on operational practices, at scale

  3. Formulate the right metrics and definitions of success to drive quality, effectiveness, efficiency, scalability, cost, and timeliness

  4. Develop and advocate for key operational initiatives based on quantified global impact

  5. Align the global team behind these metrics and key initiatives, and be a critical driver assuring rapid, coordinated, and effective responses to issues as they arise

  6. Drive the right data analytics and statistical analysis to identify operational inefficiencies, opportunities, exceptions, and fault/event correlations

  7. Anticipate potential operational risks and develop strategies to minimize or mitigate

  8. Provide data driven narratives, determine priority focus areas, develop specific intentional action plans, validate cause/effect, share best practices and lessons learned

  9. Develop roadmaps for operations teams including tooling, workflows, technology, skills, etc.

  10. Assure field teams are equipped with the right skill sets, dashboards, and tools to reliably and proactively respond to challenges and remedy issues before they impact the fleet

  11. Create a deep understanding of a complex technical environment through data and reporting

  12. Build cross functional relationships and have the ability to influence policies and procedures to improve global data center operations

  13. Become an expert in Facebook's site operations infrastructure, tools, systems, workflows, and data

  14. Partner with other organizations to develop performance measures and dashboards aimed at driving continuous improvement of operations and fleet health

  15. Ability to travel 30-40%

Minimum Qualifications:

  1. B.S. in Engineering

  2. 10+ years of operations experience in a mature engineering environment

  3. Skills to take operational data, tease out useful information, develop an intentional action plan with specific KPIs and improvement goals, and drive global impact

  4. Advanced knowledge of lean operational processes and methodologies

  5. Experience influencing effectively, working on cross-functional teams to advance the needs of the company, adapting the team to meet these needs

  6. Experience working in a fast paced, hands-on environment

  7. Communication skills

Preferred Qualifications:

  1. M.S. in Engineering Management

  2. Six sigma certification

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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