ICF Consulting Group, Inc. Digital Web Specialist - Remote in Boston, Massachusetts
ICF is seeking a Digital Web Specialist (Remote) to support the ongoing web production and online product development activities of the Capacity Building Center for States, under ICF’s contract with the U.S. Department of Health and Human Services, part of the Children’s Bureau’s Capacity Building Division. The Specialist will support enhancement of customer experience and will be capable of coordinating web production including development of online products and applications using a variety of tools and systems with experience in search engine optimization (SEO), Section 508, W3C, and/or WCAG 2.0 Accessibility assessments, remediation, and testing. Incorporating best practices, the Web Specialist will work with the Digital Strategy Manager, other Web Specialists, and other identified content contributors to maintain and enhance the Center’s website.
This role is a remote/ work from home.
Work closely with the Digital Strategy Manager, Web Specialists, other staff, and partners to capture requirements for web tasks
Monitor workflow and status of project tasks and provide regular updates to managers and team via stand-up meetings and other frequent communications
Maintain project plans, develop standard operating procedures, and provide key written communications for stakeholders, including ad hoc and formal reports
Administer and publish web pages and help implement new functionalities for Mura and Drupal content management systems
Provide quality checks on website maintenance to ensure page architecture integrity and that content consistently meets branding, online writing, style, and web best practices
Provide Section 508 review on documents and web pages/e-learning courses using keyboard, automated tools, Assistive Technology (AT) and manual checks
Review key analytics and evaluation data to enhance web design and user experience
Help facilitate meetings and prepare materials and visual aids to effectively transfer information and gather input
Implement strategies to enhance web content for search engine optimization (SEO)
Provide training to non-technical staff
Ensure consistency in the work by contributing and updating existing documentations
Perform quality checks of end products and outputs
Help with strategic planning around ways to better support the client
Bachelor’s degree and coursework or training in Information Technology, Web Design and Development, Section 508 experience, SEO, User Experience, and Digital Communications
3+ years of experience working on Section 508 Compliance and Accessibility
3 years proven experience administering/maintaining websites and coordinating web production, especially for government websites
3 years development of websites and other online channels and evaluating impact/success using Google Analytics.
At least 2 years graphic and web/interface design experience
Strong quality control experience specific to an online environment
Experience using Teams and other Microsoft Office tools for collaborative work
Has worked in highly collaborative environment to gather and share input, and to address changing priorities
Experience capturing and tracking requirements and moving work ahead using various tools (SOPs, wireframes, comps, workflow/bug tracking, etc.)
Experience testing electronic documents (Video/Webinar, PDF, Word, Excel, and PowerPoint) for Section 508 compliance
Experience and knowledge of Section 508 requirements for IT software and hardware
Familiarity with Federal Government accessibility testing is preferred
Knowledge of Web Content Accessibility Guidelines (WCAG) 2.0
Understanding and experience with producing Section 508 compliant materials and accessible websites
Experience defining CMS templates based on user experience
Experience with database-driven web application development helpful
Has been responsible for professional written communications and reports
Proficiency with MS Office and Project, Adobe Acrobat and Creative Suite/Cloud, HTML, and Content Management Systems
Experience with human services or knowledge of child welfare issues and services (not required)
Experience tracking SEO performance, including SERP analysis
Strong organizational and coordination skills; has flexibility and communicates often
Excellent oral and written communication skills required
Ability to monitor and report on complex work
Ability to communicate effectively with both technical and non-technical staff
Ability to communicate directly via phone, email and sometimes in-person with client, content owners, course authors, document producers and 508 reviewers
Proven experience driving work within multi-disciplinary project team
Ability to work remotely in a collaborative environment
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email email@example.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf) .
Virginia Remote Office (VA99)Need help? We're here:ICFCareerCenter@icf.com
ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.
ICF Consulting Group, Inc.
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