Associated Luxury Hotels International Digital Project Manager in Boston, Massachusetts
Digital Project Manager
The Digital Project Manager will be responsible for providing leadership and management of customer technology resources, conceptualizing and implementing strategies and achieving program targets for multiple luxury brands and independent hotels across the globe. This individual will also lead the technological member engagement process, with a thorough understanding of data profiles, web technologies, property management systems, including multiple partners and data sources. The Digital Project Manager will develop analytic and strategic marketing technology best practices to drive customer success and usage of the company s CRM, digital and loyalty programs. A thorough understanding of business situation evaluation, solution development/delivery, process/project management and managing technical resources is necessary.
The Digital Project Manager will oversee technology project delivery resources in the execution of defined methodologies to meet engagement requirements and incremental loyalty program growth expectations as outlined by the VP of Customer Technology and Digital Solutions and General Manager of Customer Loyalty Programs and Strategy. The Digital Project Manager will collaborate with both the VP of Customer Technology and Digital Solutions and General Manager of Customer Loyalty and Strategy on formulating overall business strategy and budget planning and develop project cost estimates to ensure the profitability of engagements and ROI.
The Digital Project Manager shall report directly to the VP of Customer Technology and Digital Solutions
The Digital Project Manager must be self-motivated with an outstanding work ethic. The ideal candidate will work collaboratively with colleagues and staff to create a results-driven, team oriented environment. The Digital Project Manager must have an exceptional track record of developing and implementing technology and data sourcing strategies that have consistently met or exceeded planned objectives.
Critical to the success of the Digital Project Manager is a strong understanding of shifting technology, data sources, and business solutions for partnership development. Advanced analytical skills with a passion for data and metrics along with the ability to interpret data and provide recommendations for optimizing technology for loyalty campaigns is required. The Digital Project Manager must possess a results oriented track record for exceptional project management, organization and attention to detail. The ideal candidate must be able to effectively plan and manage at both strategic and operational levels. Cross functional department experience is preferred.
The Digital Project Manager must be able to lead by example, successfully manage interpersonal relations and communicate clearly to effectively build support across all levels of the organization, customers and vendor groups. It is imperative that the Digital Project Manager possesses an exemplary record of ethical behavior, vigorous interest in industry relations, and a strong commitment to brand standards.
A minimum of 5 7 years experience with a focus on technology implementation, analytics and database management within a fast-paced global service environment, preferably in the hospitality industry, is required. Must hold a BA/BS degree or have significant experience in professional technology services which may substitute for graduation experience.
Duties and responsibilities (included but not limited to):
Work collaboratively with to help develop technological loyalty program strategy.
Ensure full integration and support of VP of Customer Technology and Digital Solutions with General Manager of Customer Loyalty Programs and Strategy.
Develop and implement a comprehensive technology onboarding process for new brands and hotels.
Collaborate with members and brands to understand their data technology and broader organizational infrastructure to advance member use of the loyalty program and system.
Refine vast amounts of information, both verbally and in writing, for our members and translate Associated Luxury Hotels technical, analytics, strategic marketing and loyalty program as it relates to our own technology and data sources.
Scope project requirements and prepare budget.
Document and track issues and opportunities, understanding the technology landscape to effectively define technical solutions and maximize ROI.
Participate in the planning and prioritization of projects based on strategic objectives, cost/benefit considerations, timing and capacity.
Manage the delivery of service to members, ensuring engagements are completed on-time, within budget and with a high-level of customer satisfaction.
Drive the data collection and evaluation process for multiple client engagements.
Oversee multiple ongoing projects status reviews, tracking timelines and budgets, ensuring that objectives are being met and that issues are being managed appropriately.
Coordinate and conduct post-implementation reviews of projects.
Lead direct reports and delivery teams to drive individual performance metrics and to develop required skill sets for assigned associates.
Manage staff to effectively address member needs while identifying new business opportunities.
Uphold the highest of internal and external customer service always.
Abide by the policies and procedures of Associated Luxury Hotels.
Maintain ethical and professional standards of Associated Luxury Hotels employee development and sales and marketing service.
Performance of other duties, as needed and as assigned by the VP of Customer Technology and Digital Solutions.