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Deloitte Digital Customer Sales Performance Management Analyst in Boston, Massachusetts

Customer & Marketing is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Customer & Marketing.

Work you'll do

As an Analyst at Deloitte, you'll function as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients' business needs. You'll gain exposure to multiple industries while demonstrating an awareness of the full breadth of services offered. No day is the same at Deloitte and on any given day, you could be helping our clients define systems strategy, develop system requirements, design, prototype, test custom technology solutions, or support system implementation.

The Team

Digital Customer offering focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. The ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets

Professionals will serve our clients through the following types of work:

  • Emerging | enables different capabilities throughout Lead to Fulfillment life cycle, we are closely aligned in assisting clients in providing a high-quality customer experience and executing efficient processes

*Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service

*Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients.

Qualifications Required:

  • 2+ years of work experience

  • Exposure to technology in the workplace

  • Bachelor's Degree or equivalent experience

  • Ability to successfully manage client interaction

  • Ability to work in teams

  • Ability to juggle multiple priorities

  • Ability to begin work within 4-6 weeks from the time an offer, if made, is accepted

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future

  • Ability to travel at least 50% of the time on average based on the work you do and the clients and industry/ sectors you serve

Preferred Qualifications:

  • Understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

  • Previous consulting experience

  • Strong interpersonal and communication skills

  • Adaptable

  • Project, product or program management experience

  • Ability to manage teams and stakeholders in global locations

  • Work experience in a domain related to the back-office technology

  • Familiarity with major ERP implementation phases

  • Ability to create presentations to guide client interactions

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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