CVS Health Digital Analytics Manager in Boston, Massachusetts
CVS Health meets customers and patients where they are. As a member of our growing digital team, you will help to enable the digital experiences that make this vision possible every day. If you are a curious problem solver, thrive in a dynamic environment, and are passionate about delivering exceptional customer experiences, consider growing your career as a Digital Analytics Lead! This role lives within the Customer Success and Operations team. As a Digital Analytics Lead, you will work closely with product teams in an Agile (SAFe) environment to evolve and improve our digital experiences for customers and patients. You will use your analytical and problem solving skills to define success metrics and measurement approaches to ensure our digital experiences stay healthy. You will collaborate with other motivated teammates across UX, Customer Experience Management, IT, Site Optimization, Marketing and Merchandising.Your Typical Day Here Could Include: • Consulting with product owners to define KPIs and measurement approach for an upcoming feature release• Partnering with customer experience management to quantify an experience flaw identified by customer feedback• Creating/maintaining dashboards which enable monitoring of in-market customer or patient experiences• Preparing ad hoc analysis in support of leadership questions or presentations• Mentoring a junior analyst within the team
• 2+ years of experience in conducting highly quantitative analytics• 1+ year of experience in SQL or similar web analytics tools such as Adobe or Google Analytics with a understanding of data warehouse architecture
CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.
If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.
• Experience in digital click stream data and web/mobile analytics tools including Adobe
Bachelor's Degree, or equivalent work experience required
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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