Massachusetts Jobs

Description We are offering a contract to hire employment opportunity for a Desktop Support Analyst in our Boston, Massachusetts office. This role is essential to our team, with responsibilities spanning across processing customer applications, maintaining accurate customer records, and resolving customer inquiries. You will also be expected to monitor customer accounts and take appropriate action when necessary.

Responsibilities:

• Provide technical support for both hardware and software issues encountered by users

• Manage the configuration and operation of client-based computer operating systems

• Create and verify backups of data

• Respond to and resolve help desk requests

• Upgrade systems and processes as required for enhanced functionality and security issue resolution

• Administrate infrastructure, including firewalls, databases, malware protection software and other processes

• Review application logs

• Install and test computer-related equipment Requirements • Minimum of 3 years' experience in a Desktop Support Analyst role or similar.

• Demonstrated expertise in Android Development.

• Proficiency in Cisco Technologies.

• Familiarity with Citrix Technologies.

• Knowledge and understanding of Computer Hardware.

• Experience working with Dell Technologies.

• Proficiency in using Active Directory.

• Experience with Apple Devices.

• Familiarity with Backup Technologies.

• Experience in Configuration Management.

• Excellent problem-solving abilities.

• Strong written and verbal communication skills.

• Ability to work well in a team setting.

• Proven record of excellent customer service.

• Ability to handle multiple tasks and prioritize effectively.

• Familiarity with ITIL processes will be advantageous.

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company’s 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .