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State of Massachusetts Deputy Director of Communications in Boston, Massachusetts

*All applicants should attach a cover letter and resume to their online submission for this position.* The Office of Consumer Affairs and Business Regulation (OCABR) is a state agency responsible for protecting consumers through advocacy and education. The Office of Consumer Affairs works to ensure that the businesses our agencies regulate treat all Massachusetts consumers fairly. The Division of Banks, Division of Insurance, Division of Occupational Licensure, Division of Standards, and Department of Telecommunications and Cable all fall under the OCABR umbrella and help us to fulfill our critical mission of building better businesses and smarter consumers. The Office of Consumer Affairs and Business Regulation is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Office or Consumer Affairs and Business Regulation values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming. The Office of Consumer Affairs and Business Regulation is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens. The Deputy Director of Communications will help plan, manage, and execute all aspects of communicating OCABR’s priorities and available consumer resources to the public and the media. The Deputy Director of Communications will work with OCABR’s Director of Communications, in coordination with the Executive Office of Housing and Economic Development (EOHED), to implement communications strategy and messaging related to Administration priorities. The Deputy Director of Communications will collaborate with internal constituents within the Office of Consumer Affairs and its five agencies. The Deputy Director will also post messaging to OCABR’s social media accounts, as well as write copy for OCABR’s website pages. The Deputy Director of Communications must be a strong writer, copy editor, researcher with good organizational and interpersonal skills who can work independently and collaboratively with the Communications Team. The Deputy Director will have strong project management and research skills to develop regional consumer events (either in person or virtual) to reach large audiences. The Deputy Director will use those skills to oversee events hosted by the Manager of Community Outreach & Events. The Deputy Director will also support the Director, when needed, to write briefs for OCABR’s newsletter, blogs for the website, draft briefings for public events for the Undersecretary and other senior staff, draft press releases, and research topics for talking points. The Deputy Director will work closely with OCABR’s senior leadership team as well as EOHED Communications. _Duties and Responsibilities:_ *(these duties are a general summary and not all inclusive): * Draft materials for external audiences, including, but not limited to: PowerPoint presentations, press releases, letters, event invitations, and brochure copy. Will have an active role in video and podcast research and production; and, will support consumer education events and promotion as needed. * Coordinate with OCABR Director of Communications to implement the approved communications strategy plan to highlight OCABR priorities consumer education and outreach. Coordinate closely with EOHED, DOB, DOI, DOL, DOS, DTC, and other state agencies and secretariats as needed. * Develop social media plan and post messaging; also write/update OCABR website copy so website remains current. * Plan and manage logistics of public events, in-person and virtual. * Will serve as back-up for coordinating responses to public records requests and/or media inquiries when Records Access Officer and/or Director of Communications are unavailable. *Preferred Qualifications: * A Bachelor’s degree in communications, journalism. * A minimum of two (2) years’ related experience in communications, external affairs, media or public relations. * Knowledge of the organization, goals, objectives, programs and consumer resources of the Office of Consumer Affairs and Business Regulation. * Knowledge of state government. * Basic knowledge of consumer affairs. * Strong verbal and written communication skills, including experience writing press releases, website content and social media posts. * Ability to work under deadline pressure and tight turn-arounds. * Media relations experience, including crisis communications. * Ability to translate new policies and procedures developed by the Administration into concise communications for the general public and other stakeholders. * Experience in conducting research and preparing event briefs. * Strong organizational skills and attention to detail. * Ability to work collaboratively with others and establish harmonious working relationships with those in other agencies across the Administration. * Ability to compile data and information from a variety of sources to produce easy to comprehend content. * Ability to work independently and as part of a team. * Proficiency with Microsoft Office applications, social media platforms, and eMarketing platforms. * Ability to understand, apply, and interpret the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing OCABR’s five agencies and their operations. * Ability to write and develop ideas as well as give written and oral instructions, background ad statements in a precise, understandable manner. * Skilled in problem-solving, consensus building, conflict resolution and team building. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Office of Consumer Affairs and Business Regulation *Title: *Deputy Director of Communications Location: Massachusetts-Boston - 501 Boylston St Requisition ID: 22000DDC

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