Massachusetts Jobs

MassHire JobQuest Logo

Job Information

Fooda Delivery Operations Lead in Boston, Massachusetts

Who We Are:

We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 1,000 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies and office buildings. . Now with thirty million meals sold, Fooda operates in multiple major US cities and plans for continued expansion.

Who We Are Looking For:

Due to rapid growth, Fooda is looking for a Delivery Operations Lead to launch and execute our Delivery product. Reporting to the Delivery Operations Manager, this role will serve as the direct contact for multiple restaurant partners and delivery couriers. You will also be responsible for the implementation of new Delivery Clients and growing the business.

This is an excellent opportunity for the right candidate to show their leadership skills and expand Fooda’s Delivery at work program.

Who You Are:

· You are a Unicorn: Tenacious, analytical, and a relationship builder

· You feel comfortable communicating with various stakeholders i.e. clients, restaurant operators, and 1099 independent contractor driver couriers

· Strong operator with confidence to manage multiple aspects of the business: hiring, training, scheduling, operations, customer service, and admin.

· Comfortable in a high growth and constantly evolving business where timelines and priorities can shift quickly

· You are a problem solver: When something goes sideways, you come up with soliutions, not excuses

· You are detail oriented and know how to prioritize multiple expectations

· You are confident working with data to analyze how best practices should be developed

You’re comfortable with Excel, Outlook, PowerPoint and Word

What You Will Be Doing:

Restaurants:

· Responsible for all aspects of the restaurant relationship management including, but not limited to: outreach & recruiting, collection and maintenance of required documents, onboarding for Delivery, menu building, scheduling, and performance follow up

· Works with Delivery Operations Manager to create optimal Delivery schedules to meet client needs and ensure greatest chance of success for driver couriers

Clients:

· Works closely with clients and Fooda sales team to implement new programs

· Conduct and lead regularly scheduled check ins and meetings with cients

· Supports Delivery Operations team with Customer Service issues related to delayed orders, missing orders, or food quality

Driver Couriers:

· Responsible for all aspects of the diver couriers lifecycle: recruiting, hiring, training, and scheduling

· Responsible for ensuring roster of drivers is sufficient to cover all necessary Delivery client routes

· Maintains inventory of Delivery hot bags. Orders and distributes as necessary

· Creates schedules for Ddiver couriers based on restaurant/client schedules.

· Tracks drivers during lunch operations to ensure all pick-ups and lunches are accounted for

· Anticipate driver courier needs and handle all communication related to any changes or updates

· Manages driver courier payroll

What You Should Already Have:

· 3-4 years’ experience in a professional work setting (preferably in an operations role)

· Strong ability to see both short and long-term solutions

· Passion for expanding existing processes to enhance the Delivery Product

· Bachelor’s Degree preferred

· Proven experience demonstrating a strong work ethic

What We’ll Hook You Up With:

· Competitive market salary and stock options, based on experience

· Most weekends and holidays off

· Flexible PTO

· Comprehensive health, dental and vision plans

· Flexible spending accounts

· Paid maternity and parental leave options

· 401k matching

· Company Issued laptop

· Daily subsidized lunch program (ours!) and free food and beverages in the office

· A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United State

Powered by JazzHR

DirectEmployers