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MassMutual Delivery Lead - Partner Management Technology in Boston, Massachusetts

This role will be responsible for the planning, budget and quality delivery of business outcomes in support of the Partner Management Technology organization. The ideal candidate possesses excellent communication skills and has had proven success championing multiple SDLC and project management methodologies including the core concepts and practices of Agile and Waterfall. This individual is facile in all facets of project delivery methodologies including team organization, project risk assessment, implementation and reporting. This role is responsible to develop technology strategies and roadmaps aligned with business objectives to clearly understood business problems and identified benefits. This individual will be responsible for managing the demand/capacity for the team, working closely with the portfolio management team. This leader has demonstrated they can develop high performing project teams by setting a positive tone and leading by example. This person can perform the role of being a coach and a mentor as well as can provide career guidance for all team members and build domain expertise within the team. This leader will be able to collaborate within the Sales and Distribution Technology organization as well as across the broader Technology & Data and ETX teams. Strong candidates will demonstrate the ability to identify delivery efficiencies, technology improvement opportunities, cost efficiency opportunities and ways to improve support outcomes.

What your days and weeks will include.

  • Manage and lead a team of multidiscipline technical employees and contractors to delivery on strategic, operational and BAU efforts.

  • Coach, mentor and provide career guidance for all team members and build domain expertise within the oversight of cross enterprise team of >10 people.

  • Lead with a focus on continuous improvement concepts, as well as providing learning opportunities to all team members.

  • Educate team members in the application of appropriate problem-solving principals equipping team members with tools and behaviors in order to make sustainable improvements.

  • Primary point of accountability to business sponsors and other parties for execution of multiple large projects or medium to large programs that support complex enterprise or strategic corporate goals and where scope is subject to change, contains high complexity and high degree of risk, a large number of resources, and complex organizational change issues.

  • Lead development of metrics, measures and reporting to understand the overall health of the Partner Management Technology project portfolio.

  • Communicate and provide visibility to leadership and business partners regarding risk and mitigation strategies.

  • Recommend changes to drive expected results, mitigate risk, while balancing cost and benefits.

  • Develop and monitor leading Key Risk Indicators for managing project and program health.

  • Develop, manage, monitor and report on all project/program tasks, activities, expectations, controls and deliverables

  • Interact regularly with senior leaders and/or key customers to provide consultation, influence, resolve complex issues and provide insight into commitments, targets and progress

  • Proactively remove blocker/barriers enabling project team to complete objectives

  • Drive and influence decisions; effectively negotiate priorities and solutions

  • Drive lessons learned and knowledge retention for future use

The skills that make you a great fit.

  • Bachelor’s degree in Information technology, Computer Science, Finance, Business or related field or appropriate work experience

  • 5+ years of overall experience with at least 3 years of IT leadership, business unit, or other functional leadership experience and may have significantly more.

  • Program/project management and/or MM Business system methodology, minimum 3 years related experience preferred

  • Identifiable track record of leading/driving key initiatives working with cross functional teams to successfully implement critical business projects, problem solutions and continuous improvement efforts.

  • Excellent time management skills - ability to manage multiple tasks simultaneously, maintain focus and prioritize to provide exceptional service levels in a dynamic environment

  • Comfortable working in ambiguity, capable of establishing and growing functions and teams from the ground up preferred

  • Proficient with project management tools and techniques, such as Jira, Confluence, Microsoft Project, Scrum and Kanban preferred

  • Experience with broad range of server-side environments, including mainframes, client-server, cloud as well as migration and system integration between environments preferred


Business Acumen

Demonstrates knowledge of the interdependencies of key business processes, functions and risks. Identifies and uses the key financial indicators necessary to measure business performance. Knows the competition; is aware of how strategies and tactics work in the marketplace. Identifies and anticipates customer requirements, expectations, and needs.

Change Leadership

Advocates for needed change across the organization that add to our success. Ensures the implementation of change with appropriate communications, goals, resources, metrics and reviews. Takes ownership and personal responsibility for implementing change despite opposition or barriers.

Critical Thinking

Critically and logically evaluates the costs, risks, and benefits of alternatives before coming to a solution. Probes and looks past symptoms to determine the underlying causes of problems and issues. Approaches problems holistically; defines connections, linkages, interdependencies and develops solutions. Takes ownership of problems and stays on top of them until resolved.


Takes ownership of their own professional development and provides support and encourage for the development of others; challenging the team to stretch for new heights. Gives and requests candid and timely feedback to gain the most from learning situations Picks up concepts from different areas (including outside the organization) and make connections that add value Bravely embraces their own and others’ mistakes and failures as an opportunity for self learning as well as out to the broader team.

Engage and Inspire

Encourages others to set challenging goals and high standards of performance. Fosters a sense of energy, ownership, and personal commitment to the work. Creates an environment in which performance excellence is rewarded.


Makes quick decisions in high stakes situations, crises, or conditions of uncertainty. Critically and logically evaluates the consequences and implications of alternatives, actions, or decisions. Encourages others to set challenging goals and high standards of performance. Fosters a sense of energy, ownership, and personal commitment to the work. Creates an environment in which performance excellence is rewarded.


Ability to engage in and mode courageous and constructive dialogue; confidence to offer a new and potentially challenging idea to foster conversation and critical thinking; ability to successfully deliver difficult and/or complex messages and help others understand multiple points of view.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.