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VMware Customer Success Solutions Engineer - Opportunity for Working Remotely in Boston, Massachusetts

About VMware MAPBU and VMware Tanzu (https://tanzu.vmware.com/)

Ready to build? So are we. Come join VMware’s new and exciting Modern Applications Platform Business Unit (MAPBU), made up of products and services under the VMware Tanzu portfolio to help customers build, run and manage their most important applications. We build applications with velocity to run in a cloud-native environment, run open-source Kubernetes with consistency, and manage our customers’ entire footprint with confidence to help them achieve their business outcomes.

Customer Success Solutions Engineer (CS-SE)

The Customer Success organization will ensure that Tanzu solutions become an integral part of our customer’s technology roadmap.  Each CS-SE will focus on creating “flywheels over funnels'' to develop new Tanzu evangelists at their designated customer organizations.  The CS-SE, in partnership with a Customer Success Manager (CSM), will ensure that net retention and renewal targets are achieved. If you are obsessed about driving successful outcomes for your customers, this is the job for you

A typical day in this role:

  • Act as the primary technical liaison and trusted advisor to key Tanzu customers

  • Partner with sales, customer success, support and professional services to drivesuccessful renewalandgrowthofVMwareTanzu’s products and solutionswithour currentcustomers

  • Understandacustomer’sbusiness outcomes, objectives, use cases and workloads. Align VMware Tanzu products and solutions to those outcomes and help drive consumption of VMware’s products and solutionsby delivering workshops, holding office hours andaddressing customer requests as they arise

  • Fully understand the org chart and Tanzu sentiment for each assigned account

  • Develop and grow Tanzu champions at each tier (app, infrastructure,devops) within designated accounts

  • Create an enterprise-level technical mapping for each account, including known application workloads and technical infrastructure

  • Organize, prioritize and drive feedback loops into product developmentbased on customer feedback and requirementsto improve Tanzu solutions

  • Effectively understand and communicate product roadmaps to customers and proactively create transition plans

  • Collaborate with theVMwareaccount team to qualify new sales opportunities in terms of customer technical requirements, competition, decision-making process and funding

  • Pair with customers to participate in conferences and create public-facing content

  • Continued learning about VMware Tanzu products through self-study, collaboration with peers, and organizational training.

Required Skills and Experience:

  • 5+ years’ experience with design and implementation of distributed systems architectures on private or public cloud infrastructure

  • 2+ years of experience with container technologies like Kubernetes, Docker or PaaS (e.g.Cloud Foundry)

  • Understanding of cloud trends and best practices, including cloud-native,Devops, and infrastructure-as-code principles

  • Experience presenting to small and large audiences (Executives, Management & Developers)

  • Analytical ability, problem-solving skills and ability to break down complex problems into actionable steps

  • Effective in working both independently and in a team setting

  • Ability to travel up to20% regionally 

Desired Skills / Experience:

  • Prior technical pre-sales experience

  • Certified Kubernetes Administrator certificationorCertified Kubernetes Application Developer certificationfrom the Cloud Native Computing Foundation

  • Experience in service mesh technologies such as Istio and Envoy

  • Experience with infrastructure automation/orchestration tools such as Chef, Puppet, or Terraform

  • Understanding of systems monitoring, alerting and analytics (NewRelic, AppDynamics, Prometheus, Logstash, Nagios, Ganglia, Splunk, Datadog)

  • Familiar with CI/CD tools such as Jenkins

  • Experience with modern software build tools including Maven, Gradle, and Bundler

  • Bachelor’s Degree in Computer Science, Engineering, Mathematics, related field or equivalent experience

This job requisition is not eligible for employment-based immigration sponsored by VMware.

Category : Sales

Subcategory: Systems Engineering

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Posted Date: 2021-06-07

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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