Massachusetts Jobs

IMMEDIATE CUSTOMER SERVICE REPRESENTATIVE OPENING - AVAILALBE TO START NEXT WEEK!

STABLE JOB OPPORTUNITY WITH ROOM FOR GROWTH, FULL TRAINING PROVIDED

MONDAY - FRIDAY 9AM-530PM

BOSTON, MA (IN OFFICE FULL TIME)

$19/HR

Qualifications:

• 2 years of customer service experience/office experience

• Ability to manage inbound phone calls

• Microsoft office proficient

Responsibilities:

• Develop and maintain working knowledge of current products and services offered by the company

• Answer all calls and emails in a timely manner, in adherence to their goals

• Document all call information according to standard operating procedures

• Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs

• Process orders, route calls to appropriate resource, and follow up on customer calls where necessary

• Review all required documentation to ensure accuracy

• Accurately process, verify, and/or submit documentation and orders

• Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles

• Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required

• Must be able to navigate through multiple online EMR systems to obtain applicable documentation

• Enter and review all pertinent information in EMR system including authorizations and expiration dates

• Facilitate resolution on customer complaints and problem solving

• Pays attention to detail and has great organizational skills

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.