Job Information
ePac Flexible Packaging Customer Relations Specialist in Boston, Massachusetts
This role offers a competitive salary starting at $21+ per hour, depending on skills and experience, with a generous leave and benefits package.
Benefits package includes:
3 Medical Options
Dental
Vision
Employer paid Short and Long term disability
401K with employer match
120 hours Paid Time off
10 paid holidays
and more!
So, who are we? Simply put, ePac provides digitally printed, flexible packaging. We offer our customers fast and easy access to custom flexible packaging, with a mission to help small brands obtain big brand presence. We are technology driven and solution centered, and we love what we do!
Our Core Values:
Provide exceptional products and customer service
Help our customers grow
Support the communities and local businesses we serve
Develop sustainable solutions
ePac Flexible Packaging is a rapidly growing company with locations across the United States, Canada, Europe, and Indonesia. Built on break-through digital printing, ePac is at the crossroads of advanced technology and manufacturing. ePac’s mission is to provide locally-based consumer packaged goods companies the ability to compete with large brands with great packaging.
SUMMARY OF POSITION
The Customer Relations Specialist manages customer jobs from order approval to finished product, including all front office and production aspects. This position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Assists in estimating for customers
Creates and approves job tickets for the shop floor
Manages trouble-shooting of emergency orders for customers
Enters Customer Orders in ERP system (Microsoft PrintVis)
Utilizes Salesforce to manage communications with sales team, customers and management
Follows up on all customer transactions and timelines
Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures.
Provides timely feedback to internal team members regarding service failures or customer concerns.
Partners with the sales team to meet and exceed customer service expectations.
JOB KNOWLEDGE, SKILLS & ABILITIES
Excellent customer service via phone, email and in person
Knowledge of estimates and customer expectation a plus
Time management skills
Knowledge of a web to print order system a plus
Must be deadline driven and adaptable and flexible
Must have a great customer focus and be action oriented
Should have some experience in Word, Excel and Google Suites
WORK ENVIRONMENT
Most of the time in a professional office setting with some regular time on the production floor.
While performing the duties of this job, the employee could be around, moving mechanical parts and vibration
ePac believes in a collaborative and cross-trained workforce and encourages all employees to learn all facets of our company. This role will have the ability to learn and train on operational functions throughout the company for career advancements
This job description is not intended to be all inclusive, and employees will also perform other reasonable related business duties as assigned by management.
The company reserves the right to revise or change job duties as needed. This job description does not constitute a written or implied contract of employment.
ePac is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EEO Poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
Powered by JazzHR