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Oracle Customer Engagement Specialist 2 in Boston, Massachusetts

Job Description

Responsible for driving the customer marketing strategy by defining, building and executing programs that deliver a steady stream of well-targeted customer reference assets and activities to support awareness, demand generation, and sales as well as connecting them with the right advisory initiatives and inviting and connecting them with the appropriate peer groups.

Follow a detailed plan that delivers a steady stream of customer success stories and references to support awareness, demand generation and sales cycles. Advocate on behalf of Oracle by connecting and enrolling them in appropriate advocate program elements and take a team-based approach to keeping customers engaged with Oracle. Match sales reference requests to appropriate references. The success of this role means higher customer satisfaction, retention and expansion of Oracle business. Acquire knowledge of our customer base, existing customer story content, mine and use that content to increase its effectiveness. Understand and support the needs of internal and external stakeholders, and communicate their needs. Connect them with the right advisory initiatives and invite and connect them with the appropriate peer groups. Motivate customers to speak to press and analysts, take sales reference calls, and participate in marketing activities (case studies, awards, videos, reference forums, speaking opportunities, etc.)

Job duties are standard with some variation. Completes own role largely independently within defined policies and procedures. 2+ years related experience. Sales and Marketing experience in the IT industry. E-business + Internet practical know-how.

If you are a Colorado resident, Please Contact us or Email us at oracle-salary-inquiries_us@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 165368 in the subject line of the email.

Responsibilities

Coordination and implementation of social media and marketing programs that promotes the Oracle Health mission to create a human-centric healthcare experience powered by unified global data.

Our team is looking for a Marketing Coordinator to help drive the development and own the implementation of multi-channel social media content and engagement activities. The person we hire for this role will align closely with brand, product marketing, and content strategy team members and leaders to ideate, implement, and manage strategies and tactics that build brand awareness and content engagement.

If you have experience implementing and tracking social media content and engagement campaigns across a variety of channels, please apply.

ROLES & RESPONSIBILITIES

  • Coordinate, implement, and track multi-channel social media strategies, content plans, and tactics

  • Collaborate closely with event teams, content creators, product teams, to create and maintain a robust content presence on social

  • Create, manage approvals, and post unique and adjacent third-party weekly content across intended social media platforms and sites

  • Contribute your ideas and help develop campaigns, assist in the auditing of all branding initiatives, websites, and materials

  • Identify and share current trends in health and popular culture

  • Work with creative to create and launch exceptionally designed content that represents the value Oracle Health brings to the market

  • Create reports, monitor, and provide feedback on implemented campaigns

  • Other duties as assigned

NECESSARY SKILLS

  • Strong organization and project management skills

  • Exceptional “catcher” and organizer of tasks and prioritized actions

  • Design savvy that allows you to efficiently create visuals using approved templates

  • A curious nature to develop credible and appropriate content sources that build a strong and engaged community

  • Ability to analyze digital marketing efforts, identify weaknesses, and make recommendations for improvements

  • Attention to the details ensuring what we create and distribute is brand aligned and something we are all proud to share

  • Exceptional focus and follow-through on tasks associated with each campaign

  • Confident and comfortable in verbal and written communication to persuade, encourage, and successfully convince all organization stakeholders to meet deadlines

  • Courage to share disrupting ideas and the ability to pivot at a moment’s notice

REQUIRED QUALIFICATIONS

  • Bachelor’s degree in Marketing, Advertising, Journalism, Communications, Graphic Design, or related field; or high school diploma or equivalent with at least one year of progressive experience in the marketing specialty in lieu of each year of secondary education

  • More than one year of social media campaign management experience

  • Marketing automation tool and workflow development experience

  • Experience using Microsoft Word, Excel, PowerPoint, and Outlook

  • Ability to travel up to 10% of the time to support onsite execution and event management

  • Authorized to work in the United States on a permanent basis

PREFERRED QUALIFICATIONS

  • Experience or a functional, working knowledge of Hootsuite, Sprinklr, Wrike, Adobe InDesign and/or Illustrator

  • Search Engine Optimization (SEO) aptitude and/or experience optimizing search terms

  • In-house marketing experience

About Us

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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