Massachusetts Jobs

About the Role & Team

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

As a Crew Engagement Manager, you will be responsible for ensuring the well-being, happiness, and engagement of crew members on board our ships.

You will report to the Manager, Human Resources - Shipboard.

Position Level: 2 Stripes

Responsibilities :

What You Will Do

• Develop and implement crew engagement strategies to boost morale, motivation, and job satisfaction

• Conduct regular crew feedback sessions, surveys, and focus groups to understand concerns and suggestions

• Organize social events, activities, and programs to promote crew welfare and team building

• Collaborate with shipboard departments to address crew needs and resolve issues

• Champion an inclusive and respectful shipboard culture

• Identify and support crew members' professional development and growth opportunities

• Monitor and report on crew engagement metrics and trends

Basic Qualifications :

Required Qualifications & Skills

• Experience in a similar role or in human resources, hospitality, or a related field

• Excellent communication, interpersonal, and problem-solving skills

• Ability to work in a fast-paced, dynamic environment

• Strong appreciation and understanding of diverse cultures and backgrounds

• Proven experience in planning, coordinating, organizing, and hosting events and activities for large, diverse groups

• Computer proficient with MS Outlook, Word, Excel, Power Point, Adobe Illustrator, and Adobe InDesign

Preferred Qualifications:

Preferred Qualifications

• Ship experience

Additional Information :

Additional Information

This is a SHIPBOARD role

You must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel

• Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan

• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control

• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulation

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (Disney Cruise Line will provide you with documents to obtain this)

• Complete a pre-employment medical

• Obtain a criminal background check

• Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

Job ID: 1250040BR

Location: United States

Job Posting Company: "Disney Cruise Line"

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.