Massachusetts Jobs

Consumer Product Strategy Mgr II-Client Protection

Richmond, Virginia;Plano, Texas; New York, New York; Boston, Massachusetts; Charlotte, North Carolina; Chicago, Illinois; Farmington Hills, Michigan; Kennesaw, Georgia; Phoenix, Arizona

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for leading a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching employees, and partnering across technology, product, and risk leadership to drive performance.

Social Engineering Control Design-

Are you a strategic and analytical thinker who wants the chance to have a real impact on the business? Are you fascinated by fraud activity in our digital world and finding ways to prevent it? We are investing in world-class solutions to protect our clients from fraud and searching for the right analytic leader to help drive that transformation!

At Bank of America, we are guided by a common purpose to help make financial lives better through power of responsible growth. To continue to drive this core principle, within the Client Protection team, we are looking for an innovative, strategic thought leader to design and develop innovative new tools and approaches to help protect clients from scams and social engineering attempts. In this role, you will capitalize on your strategic thinking, digital process design experience, and fraud risk expertise to assess risk and design controls for social engineering and scams. This will require you to be both a creative and strategic problem solver as well as an effective influencer at senior levels of the company. This is a key strategic role and will be at the heart of the company's fraud and digital transformation.

Responsibilities:

• Establishes department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance

• Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for the business unit

• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management

• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work as well as Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions

• Design & execution of scam and social engineering strategy and capabilities roadmap.

• Lead benchmarking of industry capabilities, emerging technologies, and new threats.

• Develop compelling vision and data driven business cases for transformation initiatives. Partner across organization to drive prioritization and funding for initiatives

• Build and maintain coalition of leaders across the organization to build support and engagement for the design, implementation, and adoption of new capabilities.

• Partner across organization to drive prioritization and support funding of key initiatives in.

• Drive scam and social engineering initiative requirements. Review / approve proposed policy and process changes (in line with broader enterprise and channel governance processes).

Required Qualifications:

• Design & execution of scam and social engineering strategy and capabilities roadmap.

• Lead benchmarking of industry capabilities, emerging technologies, and new threats.

• Develop compelling vision and data driven business cases for transformation initiatives. Partner across organization to drive prioritization and funding for initiatives

• Build and maintain coalition of leaders across the organization to build support and engagement for the design, implementation, and adoption of new capabilities.

• Partner across organization to drive prioritization and support funding of key initiatives.

• Drive scam and social engineering initiative requirements. Review / approve proposed policy and process changes (in line with broader enterprise and channel governance processes).

Desired Qualifications :

• Prior experience in leading policy, strategy, analytics or initiative development in a digital context (fraud, social engineering product development, etc.)

• Proven track record of being able to drive projects from idea to execution in digital space

• Strong strategic thinking and problem solving skills (ability to frame a complex problem, evaluate options, and develop a plan to address)

• Ability to work across organizational lines to drive results

• Ability to influence effectively at executive levels  

• 4 year college degree  

Skills:

• Analytical Thinking

• Business Analytics

• Data Mining

• Fraud Management

• Business Process Analysis

• Critical Thinking

• Influence

• Relationship Building

• Strategy Planning and Development

• Business Case Analysis

• Issue Management

• Leadership Development

• Process Performance Measurement

• Recruiting

Minimum Education Requirement : Bachelor’s degree or equivalent work experience

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$126,000.00 - $225,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.