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Concentrix Consultant, CX Analytic Consulting (Remote- USA Anywhere) in Boston, Massachusetts

Job Title:

Consultant, CX Analytic Consulting (Remote- USA Anywhere)

Job Description

  • Concentrix is searching for a talented Analytic Consultant to guide a team through transformation projects for large clients and develop recommendations for improvement related to the project initiative. This role requires a high level of creativity, attention to detail, analytic skills, and the leadership aptitude to inspire excellence in others. You should be self-sufficient and self-motivated, but also a strong team player. Youll need strong organizational, multitasking and planning skills as well as a high commitment to quality and outstanding internal and external customer service.

Essential functions/Responsibilities

  • Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiences

  • Build trusted client relationships through proactive account management and exceptional project delivery

  • Develop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projects

  • Lead a team through analysis of large client data sets and qualitative discovery such as interviews, focus groups, observations, process mapping, and review of client documentation and metric

  • Develop recommendations for improvements with calculated ROI/impact expectations related to the project initiatives

  • Conduct internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvement

  • Partner cross-functionally to translate business needs into new solutions for customers

  • Teach others how to derive insights that are not obvious and build recommendations that have a solid business case for success

Candidate Profile

  • Confidently communicate ideas to senior executives as well as internal and external stakeholders

  • Be self-motivated, hungry for a challenge with the ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

  • Display an exceptional ability to take initiative and ownership with focus on continuous improvement

  • Excellent attention to detail

  • Demonstrated ability to guide and manage customer transformation efforts

  • Solid understanding of the organization's business operations and industry. Demonstrated business acumen

  • Bachelor's degree in related field from a four-year college or university with four to eight years of consulting or analytics experience preferred

#LI-Remote

#NACNX

  • Advanced Microsoft Office skills

Location:

USA, CO, Work-at-Home

Language Requirements:

Time Type:

Full time

Benefits:

For Regular and Temporary Employees: Healthcare benefits, wellbeing program, dental benefits, vision benefits, flexible spending accounts, health savings accounts, Employee Assistance Program, 401(k), life insurance, accidental death and dismemberment, paid time off, disability insurance, several voluntary benefits; legal, home and auto, accident insurance and hospital indemnity, and holidays.

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