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Delaware North Concessions Manager, Agganis Arena at Boston University in Boston, Massachusetts

The Opportunity

Delaware North Sportservice is searching for a Concessions Manager to join our team at Agganis Arena at Boston University in Boston, Massachusetts. As a Concessions Manager you will effectively lead and oversee the concessions operations at Agganis Arena at Boston University. The ideal Concessions Manager should be a people focused individual and ready to take on any challenges that face them during their shift.


  • Coordinate and supervise the duties of associates, supervisors and volunteers in the concessions department.

  • Organize and schedule interviews and hire candidates who compliment the established goals within the concessions department.

  • Conduct training sessions with associates in line with company policies and procedures to ensure team members consistently provide high quality service.

  • Follow federal, state and local regulations in relation to safety, hygiene, sanitation, alcohol, payroll, employment and EEO.

  • Ensure the cash handling and inventory levels processes are effective at all times.

  • Prepare sales and operational reports as required to be shared with the leadership team.


  • 3-5 years management or supervisory experience in the food service industry, preferably in a concessions environment.

  • Working knowledge of business and accounting procedures.

  • Experience with inventory distribution and familiar with POS systems.

  • Ability to analyze data and base decisions from this.

  • Demonstrated initiative, leadership and team building qualities.

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.