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State of Massachusetts Communications Coordinator in Boston, Massachusetts

The Executive Office of Health and Human Services (EOHHS) seeks a dynamic storyteller and content creator to join the Communications team to fill the role of Communication Coordinator. This is a key communications role that directly supports the Secretary of Health and Human Services and works in collaboration with the Governor’s Office. The ideal candidate is skilled in a wide range of communications, including using multimedia tools to create content aimed at reaching a diverse and wide range of audiences and constituencies. The Communications Coordinator reports to the Director of Administration and Communications who leads a high-performance team that also includes a Media Relations Manager and a Communications Manager. The team partners across the EOHHS secretariat daily, collaborating cross-functionally with legislative affairs, program managers, agency communications leads, and working groups focused on critical issues, such as fast-moving public health crises and proactive strategies (e.g., violence prevention). EOHHS attracts purpose-driven individuals, whose work touches the lives of 1 in 4 Massachusetts residents. If you are interested in helping drive EOHHS’ mission as the Digital Communications Manager, please apply! _Duties and Responsibilities (these duties are a general summary and not all-inclusive):_ The ideal candidate will exhibit a high level of ownership of day-to-day tasks, projects, and deliverables for content areas including the following: Digital, Web, and social media content: * Actively manage EOHHS's social media presence and create digital content across channels (e.g., Twitter), including executing integrated campaigns * Create static and motion graphic content on multiple platforms * Develop video content; incorporate the use of creative programs like Canva * Partner with agencies on social media campaigns; function as a subject matter expert by offering coaching and input or ideas to support their efforts * Monitor and update EOHHS presence on Mass.GOV (Drupal platform) * Serve as an advisor/consultant to our 12 agencies in the development of new pages and/or special programs and campaigns. General communications: * Develop content for agency internal and external communications including but not limited to newsletters, mass emails, brochures, flyers, event invitations, speeches, scripts, annual reports, press releases, social media, and web content. * Oversee content production management for * Develop a web content strategy that encompasses the goals of the Executive Office of Health and Human Services. * Use target keywords to write search-engine copy that is optimized for search engines (SEO) while remaining entertaining, informative, and accessible. * Ensure continuous quality improvement loop for all department web pages; respond to user feedback on lower-performing content and re-imagining the structure, flow, and quality of that content in a way that quantifiably improves the user experience. * Perform other duties as required. _Required Qualifications:_ * Excellent written, oral, and digital communication skills. * Ability to multitask and work collaboratively with a variety of teams and stakeholders * Strategic marketing/advertising knowledge and knowledge of social media and SEO. * Knowledge of search engine optimization techniques and standards of accessibility for screen readers. * Ability to work in an extremely fast-paced environment, responding to daily communications requests and competing deadlines regarding a wide variety of topics and priorities. * Ability to think creatively, analytically, and work proficiently * Knowledge and experience using content management systems. * Ability to deal tactfully, maintain a harmonious working relationship with others, and establish rapport with persons from different ethnic, cultural, and/or economic backgrounds. _Preferred Qualifications:_ * Seeks, and is comfortable receiving, feedback - particularly receiving edits to written communications – and can continue to move the project and deliverable forward with the benefit of constructive criticism * Comfortable and productive working at all levels of the organization, can hold their own with senior executives, and build trusting and productive relationships with peers at EOHHS, its agencies, and partner organizations * Direct experience in health care and/or human services and an interest in health care and human services * Experience with Drupal * Experience creating multimedia content, including video and graphics, with experience with programs like Canva * Minimum 3-5 years of professional experience. /Please be prepared to provide samples of your professional work./ _About the Executive Office of Health and Human Services (EOHHS):_ The Executive Office of Health and Human Services (EOHHS) oversees expenditures of over $22 billion annually, and as the largest Secretariat of the Commonwealth, employs over 20,000 employees and provides direct services to 1 in 4 Massachusetts residents. The mission of EOHHS is to provide effective leadership in the delivery of health and human services that promote health, resilience, and independence to improve the quality of life for individuals, families, and communities throughout the Commonwealth. To learn more about your agency, go to: _Total Compensation:_ As an employee of the Commonwealth of Massachusetts, you are offered a great career opportunity to influence a wide spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that you should consider towards your overall compensation, including: • 75% state paid medical insurance premium • Reasonable Dental and Vision Plans • Flexible Spending Account and Dependent Care Assistance programs • Low cost basic and optional life insurance • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan • 12 paid holidays per year and competitive Sick, Vacation, and Personal Time • Tuition Remission for employee and spouse at state colleges and universities • Short-Term Disability and Extended Illness program participation options • Incentive-based Wellness Programs • Professional Development and Continuing Education opportunities • Qualified Employer for Public Service Student Loan Forgiveness Program _Pre-Hire Process:_ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form. For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2. Applicants must have at least (A) four (4) years of full-time or equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience. II. An Associate’s degree in a related field may be substituted for one (1) year of the required experience. III. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience. IV. A Graduate degree in a related field may be substituted for three (3) years of the required experience. V. A Doctorate degree in a related field may be substituted for the required experience. Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Job: Administrative Services* *Organization: Exec Office Of Health and Human Services *Title: *Communications Coordinator Location: Massachusetts-Boston-1 Ashburton Place Requisition ID: 220005S3