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Pine Street Inn Clinical Supervisor - Veterans Department, MON-FRI, 8:30AM-5PM in Boston, Massachusetts

Clinical Supervisor - Veterans Department, MON-FRI, 8:30AM-5PM

Department: Behavioral Health -- Veterans Services

Office: 6 Hartford Street

Location: Boston, MA

Position Type: Clinicians

Hours/Shift: Morning - First Shift

Employee Type:: Regular Full-time


SCHEDULE: Monday - Friday 8:30 am to 5:00 pm. Additionally requires the ability to work a schedule to cover evening program activities and respond to emergencies and pager requests as needed during non-work hours.


The Clinical Supervisor is responsible for the operations and clinical oversight of the Veterans Housing Programs. The housing programs provide homeless veterans with the services and supports they need to achieve their highest level of self-sufficiency in housing. The Hartford Street housing programs serve 15 formally homeless and chronically homeless individuals in a low-demand housing first model and the Chelsea program provides 10 veterans with permanent housing with Case management supports. The Clinical Supervisor will oversee and develop necessary clinical supports and services in both programs to ensure that the services to the veterans support the goals of housing stability and eventual housing placement and lead staff in the program to works closely with each veteran to help them identify their personal strengths and build upon individual motivations for making the journey from homelessness to being permanently housed. The Clinical Supervisor will be responsible for overseeing the day to day operations, and overall case management. The Clinical Supervisor is responsible for meeting project and contractual goals and obligations. The Clinical Supervisor implements operational and programmatic changes as needed; meets reporting and productivity deadlines; maintains complete and accurate records; and, coordinates planning and operations with other Pine Street Inn programs as necessary. The Clinical Supervisor will assist with program and policy development, develop and lead staff training and in-services and will assist the leadership team in pursuing new program funding opportunities.


  • Master-s degree

  • Five (5) years of supervisory experience

  • Experience working with homeless veterans suffering from complex disabilities

  • Knowledge of programs, benefits and services available to veterans

  • Strong planning and organizational skills, and ability to work well with managers, peers, subordinates and internal and external partners

  • Ability to access all program locations

  • Flexibility in schedule as required

  • Ability to access different building locations and program sites

  • Ability to sit for long periods of time and use computer, calculator, fax, copier and other office equipment

  • Ability to stand for moderate periods of time

  • Ability to climb many stairs, to lift moderately heavy objects, to work at a computer for prolonged periods of time

  • Ability to respond safely and quickly in emergency situations

  • Highly developed organizational skills

  • Conceptual abilities to facilitate program planning and design

  • Ability to plan and implement program design

  • Understanding of organizational dynamics, multicultural diversity and ability to work with all levels within the organization

  • Ability to supervise a team of staff with very diverse cultural, educational, racial, and other backgrounds, with an ability to coach and train in a culturally competent manner.

  • Ability to model and implement Pine Street Inn-s Mission, Vision and Values while carrying out program goals

  • Ability to produce and analyze outcome data

  • Excellent verbal/written communication, documentation and computer skills

  • Ability to write and/or coordinate funding proposals

  • Ability to multi task, trouble shoot and develop internal and external relationships to facilitate effective placement and achieve program goals

  • Excellent leadership, individual and group supervisory skills

  • Strong computer skills including familiarity with management information systems or database programs

  • Understanding of the issues facing low income and disabled veterans

  • Good interpersonal skills including the ability to engage very vulnerable, homeless and chronically homeless veterans

  • The temperament to work with veterans with problems indicative of untreated mental illness and active substance use/abuse/dependency behaviors

  • Ability to work in intense, emotionally charged situations

  • Ability to work creatively

  • Ability to provide training to staff and veterans participating in the program

  • Ability to function as a member of a team

  • Ability to perform an array of difficult tasks at the same time, to prioritize work efficiently and effectively.

  • Ability to maintain good boundaries and respond appropriately in crisis situations.


  • Training and/or licensing in substance abuse or mental health services

  • LICSW or LMHC or equivalent licensure

  • Experience working with homeless veterans in transitional housing settings

  • Experience assisting homeless veterans in making successful transitions to permanent housing

  • Knowledge of and commitment to motivational interviewing and strengths based case management

  • Experience with HMIS data collection strongly preferred


General Duties

  • Provide clinical and administrative leadership, direction and support for the Veteran-s Services Programs at Pine Street Inn.

  • Hire, train, evaluate and manage performance of veteran-s services staff; delegate duties and tasks; approve staff schedules and employee time sheets.

  • Manage the program and coordinate efforts of program staff in a consistent team approach to the services delivered to each veteran. Work together with leadership to assure that contractual and regulatory requirements are met for the program, including HMIS/ETO and PSI internal reporting.

  • Develop a program model which promotes personal independence and community integration

  • Conduct the team meetings/staff meetings, case consultations to provide education treatment planning, in conjunction with Associate Director, Housing Stabilization team, and other stakeholders as needed.

  • Develop procedures to ensure all services and statistics are captured, completes required monthly reports to the Department of Veteran-s Services and the Veteran-s Administration.

  • Act as a liaison with outside agencies, stakeholders and funders

  • Conduct assessments for substance abuse and mental health needs for each veteran at program entry

  • Develop and oversee case management practice for the program which emphasizes motivational interviewing and strengths based case management, ensure staff receive relevant training in implementing these practices

  • Develop a network of community resources providing veterans with substance abuse, mental health, employment and training and other relevant services to meet the needs of veterans participating in the Per Diem program

  • Provide guidance to staff to consult with treatment providers for each veteran to assure continuity of care and assist in coordinating services for each veteran. Consult on an individual basis for veterans with complex behavioral health needs.

  • Develop and modify as needed, program/house rules- maintenance of each veterans personal space, accountability, daily curfews and a system to authorize absences

  • Develop programs to assist veterans with growth in critical life skills - bathing, dressing, shopping, meal preparation, cooking, nutrition, money management, medication compliance, social skill development, education and vocational goals

  • Assist staff with coordinating and planning recreational, educational and community exposure activities for the program

  • Develop peer support program for veterans participating in the program

  • Attend regular house meetings and set agenda with staff and veterans; Attend community based meetings as required; Attend planning meetings with TND and Winn Management to coordinate tenant services at Grove Street Site

  • Serve as the Clinical Supervisor On-Call and intervene, provide supports and provide consultation to supervisor-s On-Call.

  • Other Duties as assigned and in the event of emergencies

Hartford Street-GPD Low Demand Model-Duties

  • Oversee clinical model and develop necessary programs to meet contractual obligations.

  • Oversee referrals to the Per Diem Program through connections with the PSI Veterans Services Department and the GPD Liaison

  • Develop relationships with Veteran-s Administration resources for access to VA health care, mental health care and substance abuse services for eligible veterans

  • Develop relationships with Veterans- Administration resources for on-site services including substance abuse counseling and groups

  • Develop connections so that program staff access resources available through the Veteran-s Administration (VA), the Massachusetts Department of Veterans Services (DVS), Pine Street Inn-s homeless continuum of care, and the community

  • Set up financial management systems with the Pine Street Inn Finance Department - secure veteran program fee for program finances in accordance with directions from the PSI Finance Department and property management team.

  • Maintain relevant documentation supporting billing to the VA Per Diem Program - submit to Finance Department in accordance with established procedures

  • Support GPD Low Demand Performance Metrics including the successful transition of 50% of the program population to other Permanent Supportive Housing Programs; Support the program participants in a low demand housing model which includes a focus on housing stability- reducing harm/preventing relapse, reducing psychiatric symptoms, improving longer term health outcomes and helping participants maximize assets.