Job Information
Pine Street Inn Clinical Supervisor, Front Door Triage in Boston, Massachusetts
Clinical Supervisor, Front Door Triage
Department: Front Door Triage -- O & T
Office: 444 Harrison Avenue
Location: Boston, MA
Position Type: Direct Care
Hours/Shift: Morning - First Shift
Employee Type:: Regular Full-time
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SCHEDULE: 40 hours, Monday - Thursday, four (4) day work week, 9:00 a.m. - 7:00 p.m., may include nights, early mornings, and weekends as needed. This position is essential.
Pay, starting at $77,418/year Depending on Experience
LOCATION: 444 Harrison Ave, Boston, MA, 363 Albany St, Boston MA, and 170 Morton St, Jamaica Plain, MA; this position works on site and is not eligible for fully remote work.
JOB DESCRIPTION:
The Triage Clinical Supervisor (TCS) will work within Pine Street Inn-s (PSI) Triage Program to provide supervision to Triage staff including Triage Clinicians and Interns. The TCS will work as a part of the Triage Clinical Team - mirroring best practices - as they assess new guest entering the shelter, providing crisis Intervention and offering therapeutic support. The TCS will play a vital role supporting clinicians as they work with individuals whose mental illness, substance use or trauma history present additional barriers to their housing. The TCS will oversee clinical staff as they conduct bio-psych-social assessments of guests who have expressed or demonstrated mental health need. The TCS will work with clinicians to develop a Safe Placement and Stability plan with a goal for diverting individuals to appropriate community placements and resources. Triage Clinical Team will participate in warm hand offs to internal and external providers for continued work toward permanent housing. The Triage Clinical Team will work closely with internal project teams as well as external partners. The TCS will work closely with the Triage Associate Director and leadership. The TCS will work with local hospitals and care facilities to educate on the appropriate use of our shelters and will provide advocacy for guests. The TCS will work to coordinate appropriate discharge plans for guests leaving hospitals and who are reentering the community from incarceration with a clear focus on upstream services, which avoid unnecessary reliance on emergency shelter. The TCS will work within a best practice framework of Harm Reduction, Motivational Interviewing and Trauma-Informed Care and, whenever possible, will provide support toward family reunification and mitigating barriers to securing alternative options for safe housing
REQUIREMENTS:
Master-s Degree in Social Work or related field & LICSW or LMHC
A valid Massachusetts Driver-s License in good standing Minimum of three (3) years of supervisory experience overseeing the work of licensed and/or credentialed mental health professionals.
Experienced in conducting clinical assessments and referral, individual and group treatment to adults with mental illness and addictive disorders
Extensive knowledge, understanding and application of Motivational Interviewing, Trauma-Informed Care and Stage of Care work
Experience with building teams, creating and implementing treatment plan processes
Knowledge of and strong commitment to harm reduction philosophy, principles and practices
Training and successful application of Crisis Intervention and stabilization
Awareness of and commitment to self-care strategies, practices and support
Ability to consult about psychiatric issues with professional and non-professional staff Strong computer skills including familiarity with management information systems or database programs
Significant knowledge of and experience treating individuals with trauma, addictions, co-occurring disorders, mental illness and homelessness
Experience working as a team that encourages individual strengths/problem solving while fulfilling department goals.
Ability to respond quickly to crisis
Ability to access public transportation
Ability to access different building locations and program sites
Ability to sit for long periods of time and use computer, calculator, fax, copier and other office equipment
Strong professional, organization and interpersonal communication skills, including the ability to engage very vulnerable and disenfranchised individuals and the people who care for them
Positive and supportive attitude, including the ability to see, elicit, acknowledge and appreciate the strengths, intentions, skills, wisdom, values, commitments and resilience of direct-care staff
Empathy, creativity and compassion in holding the complexities of the many and competing needs, demands and expectations that direct-care staff face in their work
Excellent self-care and personal modeling of active self-care practice
Ability to model teamwork, dialogue, empowerment, healthy boundaries, time management and other supportive skills
Ability to work collaboratively as a member of cross-functional teams
Ability to function under pressure in a fast-paced human service environment
Ability to prioritize and manage different roles and tasks, with attention to deadlines
Must have highly developed professional ethics to maintain appropriate boundaries and sets limits fairly and consistently
Ability to work independently and as a part of a team
PREFERRED:
Experience working in a hospital or trauma center
Experience in Triage and or diversion
Experience working with chronically homeless, medically vulnerable individuals, with tri-morbidities (mental illness, substance abuse, medically compromised)
Knowledge and professional alignment with Housing First philosophy
Expertise in Trauma-Informed Care, including the impact on direct-care staff (i.e. secondary traumatic stress, vicarious traumatization)
Bilingual in Spanish and English
Familiarity with the Massachusetts public and private mental health systems
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Perform bio-psych-social assessments of guests to ensure safety and proper level of care.
Provide crisis intervention and brief stabilization.
Arrange appropriate external referrals and placements.
Follow up on interventions as needed, advocating for appropriate and timely mental health services.
Establish community resources for Triage staff to utilize to move guests in to housing.
Refer guests to appropriate government programs and facilities.
Work with community-based resources including hospitals and care facilities to coordinate services and ensure appropriate discharges.
Attend appropriate internal and external meetings.
Document and report inappropriate referrals and other incidents.
Provide periodic in-service training to staff throughout the Triage department. Provide educational presentations to external agencies.
Meet for weekly supervision with designated Director.
Serve on committees and participate in special projects.
Maintain appropriate and timely records.
Serve as a source of support and consultation to peers and Triage staff.
Attend all mandatory trainings and other trainings that will enhance skills related to this position.
Performs other related duties as requested/directed by supervisor
Monitor, track and manage program funds to ensure compliance with contracts.
Collaborate with program management across PSI departments/teams.
Working in conjunction with Pine Street Inn-s Program Evaluation department, the TSWS will be responsible for producing data and up-date guest electronic files on a regular basis.
SUPERVISION:
Implement and evaluate annual performance of all assigned staff including specific objectives connected to the agency-s overall strategic and annual plans, achievement of guest service plans and data management
Lead staff in consistently delivering services that emphasize dignity, respect and fairness in all interactions.
Provide consistent supervision of direct reports, delegating appropriate work as needed.
Working with PSI HR, participate in hiring employees through appropriate Inn policies and procedures. Ensure that all HR policies and procedures - including required orientation, training, payroll, benefits etc. are appropriately communicated, followed, documented an evaluated for all direct reports.
Supervise Clinicians to ensure their success, provide honest timely feedback, support their professional development, and ensure team maintains acceptable credentials
Implement and evaluate annual performance of all assigned triage staff including specific objectives connected to the agency-s overall strategic and annual plans, achievement of guest service plans and data management.
Process payroll and scheduling, maintaining records for both.
Provide consistent weekly supervision of direct reports across a variety of locations, delegating appropriate work as needed, and providing constructive feedback and/or escalating the corrective action process as needed.
Lead staff in consistently delivering services that emphasize dignity, respect and fairness in all interactions.
Participate in shelter and emergency services meetings of supervisors and staff to ensure that information is shared, progress against goals is articulated, and ongoing activities and efforts are consistent and coordinated. Provide frequent opportunities for staff to share their ideas and input.
Safety and Security:
Working with the Shelter Directors and Pine Street Inn-s Director of Security, ensure comprehensive and consistent implementation by self and staff of safety and security training, policies, procedures and monitoring as determined by Pine Street Inn to enhance the safety of staff and guests and the neighborhood, with particular attention to searches, implementation of Crisis Prevention and Intervention training and safety plans, protocols and procedures.
Working with Pine Street Inn-s Operations Department and the Inn-s Health and Safety Committee, ensure that self and staff implements required safety/ hazard policies and procedures.
Respond to and/or manage any client or staff incidents, communicating with staff and program leadership (and external agencies and/or regulators as required) to ensure timely, complete, accurate investigation and problem resolution.
Make recommendations for policy and procedure changes to further staff and guest safety.
Perform other additional assignments or projects as requested/directed by supervisor.
COMPETENCIES TO BE EXERCISED:
Client Focus : Provides service excellence to guests, co-workers and external partners. Responds to immediate needs. Responds to needs in a timely, professional, helpful, and courteous manner. Clearly shows others that their perspectives are valued. Strives to consistently meet organizational standards.
Communication: Listens to others and fosters open communication. Adapts and tailors communication style as needed to different individuals and audiences. Communicates effectively with all organizational levels. Understands others' needs, motivations, emotions or concerns and communicates effectively and accordingly.
Judgment: Identifies problems based on a range of factors, many or only some of which may be clear. Makes decisions to achieve the best result relying on own independent assessments or by seeking guidance or support from others.
Motivating others : Motivates team members to work hard and achieve department/program goals. Helps others see the benefits to guests/tenants/trainees of doing their job well. Acknowledges achievements and contributions. Maintains and communicate
INTERNAL CANDIDATES, IF INTERESTED IN APPLYING FOR THIS POSITION, PLEASE SUBMIT A PROMOTION/TRANSFER APPLICATION TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTING.
Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.
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