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2020 On-site Clinic Manager in Boston, Massachusetts

2020 On-site is the leader in mobile vision care. Since 2014, our Mobile Vision Clinics have provided eye care to over 75,000 patients at their workplaces, schools and neighborhoods. In May 2020, we expanded our services to provide vital access to clinical trial assessments and tests, bringing uniquely equipped Mobile Clinics directly to participants. Our focus is “radical patient-centricity”, prioritizing the patient experience, minimizing time and distance barriers.

Fast forward, we are stronger than ever and growing rapidly. Joining our team now is a chance to be part of the future of eye care and clinical research. We are changing an industry by innovatively delivering access to eye care - bringing our Mobile Vision Clinics to places of work, schools and universities, apartment buildings and other public spaces - without compromising on the quality of care. We bring our patient-first mentality to everything we do, and we are proud of our ability to continuously innovate to better serve patients and clients who live and work in our neighborhoods - and beyond. 

By building relationships with pharmaceutical companies who are prioritizing patient centricity, we are driving the shift towards decentralized clinical trials that put the patient at the heart of every part of the clinical research process. 

The opportunity :

Reporting to the Director of Life Sciences, we have a new opportunity for a Clinic Manager who wants to jumpstart their career at a unique startup in eye health. 

You will play a critical role as a patient-facing individual who is involved in the execution of national, specialty life science projects onboard the mobile eye clinic. You are an organized, motivated, self-starter who thrives in a fast-paced environment, making connections by phone or email with patients, and managing the operational processes of life science projects. Patient care is of utmost importance and as the first point of contact for the patient, interacting in an empathetic and caring manner will positively impact their experience with us.

This position involves Ophthalmic Technician work and requires 80% - 100% travel.

What you will do :

  • Interface with patients to perform Ophthalmic testing utilizing cutting-edge equipment and technology to accurately assess vision, eye pressure, retinal imaging and more

  • Obtain and maintain necessary certifications for operating equipment onboard the mobile eye clinic 

  • Build reports and transmit data precisely, as instructed per each clinical protocol

  • Communicate with patients and update them with pertinent information for their visit

  • Enter data and transmit information to sponsors, PIs, and reading centers 

  • Ensure data is accurate, timely, and acceptable upon submission

  • Travel 80% + of the time

  • Drive our mobile clinic throughout different states where patients need access to care.  Commercial driver’s license is not necessary.

      Who you are:

  • A great communicator who enjoys helping people and is responsive to patient/client needs in a timely manner

  • Curious about new subjects and interested in learning new things

  • An adventurer who likes to drive and travel

  • A dependable & organized team player

  • You pay attention to the details and can capture that data in a way that maximizes a positive patient/client experience

  • You manage tasks and responsibilities appropriately, prioritizing the most pressing needs 

  • You have a high school diploma

  • You have experience in a customer-facing role, such as retail sales or customer service 

    Preferred Experience : 

  • You are a certified Paraoptometric, but it is not a requirement 

  • You have had experience with patients in a clinic setting

  • You may have some ophthalmic testing/experience 

  • You have worked in an optometry or ophthalmology setting 

    At 2020 On-site, we see differently. And if you do too, we should chat.

    We're an open and inclusive team where each member brings a depth of experience and energy to what we do. We love to ‘geek out’ on problem solving, whether that's unlocking a new clinical trial approach, discovering a new eyewear brand, or building charitable programs that help kids in need see better. We enthusiastically share our new skills (home-made sourdough, anyone?), host company get-togethers, and have friendly debates about our favorite sports teams, WFH fashion trends, and the best places to get takeout.

    At 2020 On-site, everything we do is guided by our values: We see you. We say “yes, and...”. We own it. We go the extra mile. (And we love puns!)

    It goes without saying, one of the perks we offer is free vision care and glasses. We also provide financial assistance to help set up your remote workspace. In addition, we pride ourselves on a competitive salary, medical, dental, and life insurance, and a 401K.

    At 2020 On-site, we also see candidates differently . If you feel you meet 70% of the qualifications we are looking for and share our vision and values, we encourage you to apply. We promise to consider your application fully. 

    We strive to build a team that reflects the diversity of the communities where we live, work, and take our services to. We encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please let us know.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.

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