Massachusetts Jobs

Key Responsibilities:

• Work effectively with to support client requests, deliverables and issue resolution

• Effectively monitor and respond to client inquiries

• Assist in activities that support the measurement of Client Service Standards across the various products provides to our clients

• Provide filtering and escalation for client requests

• Utilize relevant internal technology solutions to effectively manage and escalate client inquiries

• Provide a timely response and solution to internal inquiries, escalating to Sr. Client Service Rep. as necessary

• Develop an in-depth working knowledge in one of the core functions of service delivery – i.e. fund accounting or custody. Relevant knowledge of the core functions includes:

Education, Experience & Qualifications:

• BA or Equivalent

• Strong written, verbal and presentation skills

• Aptitude for numbers, accuracy and organization

• Ability to work accurately and quickly under pressure

• Creative problem-solving skills including the ability to identify, recommend and implement solutions

• Ability to learn and adapt to new technologies and systems

• Language skills commensurate with office location and client relationships supported

• Ability to work in a collaborative environment that requires collaboration with multiple teams

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.