Job Information
Tufts Medicine Client Applications Support Analyst IV in Boston, Massachusetts
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Job Profile Summary
This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure. In addition, this role focuses on performing the following Client Applications Support duties: Designs, develops, implements, and updates internal IT applications in accordance with specifications and business needs., designs, codes, tests, and debugs computer programs, and prepares systems documentation and training. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. A specialist level role that is a recognized subject matter expert in job area typically obtained through advanced education and work experience. Typically manages large projects or processes with limited oversight from manager, coaches, reviews and delegates work to lower level professionals, resolving difficult and often complex problems.
Job Overview
Tufts CTSI Informatics is seeking a clinical data analyst / junior research software engineer. We are one of 60 NIH CTSA awardees. This role is primarily supporting our researchers with cohort discoveries, chart abstractions, data modeling, visualizations, and other data analysis needed for the preparation and performance of medical research grants. You would also help us grow our OHDSI based research data warehouse (ETL from Epic EHR), work with RedCAP instruments, and automate operational processes. This role requires outstanding verbal and written literacy, a love of healthcare data, coupled with technical competence. We use Julia (especially FunSQL) as well as many other languages. The candidate should have a working knowledge of at least one major programming language, such as Python; additionally, knowledge of HTML/CSS and Javascript is helpful; finally, DevOps experience with Azure would be especially delightful. Read more about Tufts CTSI Informatics here: https://www.tuftsctsi.org/research-services/informatics/
Job Description
Minimum Qualifications:
Bachelor’s degree in Computer Science, Information Systems, or related technical field.
Appropriate certifications or obtain certifications within a reasonable timeline.
Six (6) years of healthcare business analyst/IT experience.
Preferred Qualifications:
Master’s degree in Computer Science, Information Systems, or related technical field.
Eight (8) years of healthcare business analyst/IT experience.
Experience with software development and software testing/QA.
Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
Serves as an experienced business specialist and technology generalist responsible for aligning technology solutions with business needs per the strategic direction set forth by leadership and key stakeholders.
Develops detailed understanding of application functionality by attending training and/or reading documentation.
Serves as an intermediary between internal groups and third-party solutions or vendors to ensure the integrity and optimization of the technical build or solution is optimal.
Leads more complex builds and issue research/resolution tasks.
Secures sufficient and thorough system testing consistent with protocols established by the organizations governance committees prior to approving the migration of updates into the production environment.
Develops and maintains standard technical and operational documentation for all implemented efforts to support sustainability and end-user education/ experience/ results.
Manages medium to large sized projects with minimal managerial oversight.
Actively seeks on-going education and understanding of current/ available system functionality, benefits, and implementation requirements to ensure competence as a subject matter expert (“SME”) in areas of assigned focus.
Engages continuously with operational teams to gain context and an understanding of pertinent business processes and workflows.
Promotes and champions a technology enabled, data-driven operations across the health system; aims to establish formal measures of performance for all initiatives, implemented workflow, and as determine fitting to quantify other efforts/ output.
As assigned, conducts research and analyses sufficient to vet the application of technologies with potential to enhance business processes/ performance. Presents findings aligned with measurable optimization to leaders/ applicable decision makers for consideration.
Serves as team lead assigned to specific initiatives and daily scope of responsibilities.
Provides technical and professional guidance to less experienced team members to develop strong team dynamics and ensure the quality of the work output.
Demonstrates openness and willingness to learn new technical applications and information quickly and utilize application tools and information to meet end-user/ operational requirements.
Physical Requirements:
Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects.
Requires manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment.
Requires ability to see computer screen, monitoring equipment and reports.
Skills & Abilities:
Ability to use Microsoft Office Outlook, Teams, Word, Excel, Power Point, Visio.
Ability to gain additional competence using Microsoft Access, Project Management software.
Strong technical, analytical, problem-solving, project management skills.
Knowledge of organization and project management methodologies.
Ability to influence others to prioritize and complete tasks, through completion by established deliverable dates.
Ability and willingness to learn new technical applications and information quickly and utilize application tools and information to meet end-user/ operational requirement.
High degree of professionalism and integrity is required.
Effective team player.
Strong written and verbal communication with excellent customer service orientation.
Ability to understand and explain complex, technical information to a non-technical user.
Ability to be agile and navigate through uncertainty; support team members ability to do the same.
Ability to interpret data and identify meaningful patterns.
Ability to be resourceful in gathering pertinent information to inform decision-making.
Ability to manage and balance multiple priorities simultaneously. Organize work effectively; seek timely guidance as requires in order to complete all assigned work by established deliverable date.
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .