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JPMorgan Chase CIB-Boston-2021 ReEntry Program-Fund Services Operations in Boston, Massachusetts

The GFS Operations Service Delivery Specialist will be a key member of a mutual fund service team responsible for high quality service delivery across all mutual fund product offerings provided by Global Fund Services. The candidate will partner with the technology, operations and product teams to ensure the successful delivery of services provided to our clients. The candidate will also collaborate with internal and external stakeholders to ensure issues are resolved in a timely manner and client status updates are communicated to senior management.

To be successful, the candidate must have a strong sense of ownership and understanding of Investment Company Act of 1940 deliverables, a proven track record leading operational teams and a working knowledge of fund accounting processes and deliverables.

Key Responsibilities

  • Daily contact with our clients and their outside administrators/advisors.

  • Actively participate in periodic client meetings.

  • Query management and resolution.

  • Responsible for issue management, escalation and remediation.

  • Coordinate client requested changes to operating model and reporting.

  • Coordinate client fund launches and migrations for all JP Morgan fund services.

  • Ensure successful delivery of client reporting.

  • Assist with accounting queries related to the financial reporting/audit process.


  • 2-5 years of experience in mutual fund operations, preferably in client-facing roles.

  • Strong technical skills including mutual fund accounting and generally accepted accounting principles (GAAP).

  • Ability to be effective in a global operating environment and a matrix management organizations.

  • Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients.

  • Strong client service skills.

  • Analytical skills, problem solving, good critical thinking and decision-making skills.

  • Experience working across multiple business areas and/or functions to deliver results.

  • Excellent verbal and written communication skills; executive presentation skills.

  • Ability to work independently and multi-task in a fast paced environment.

  • Relationship building skills - ability to develop internal and external partnerships to drive results.

  • Expert use of Microsoft Project, Word, Excel, PowerPoint, Visio and ability to present to senior management.


The ReEntry Program is a 14-week fellowship program, beginning March 8 , 2021 and ending June 11, 2021, with the prospect of an offer for permanent employment with JP Morgan Chase at the end of the program. The program offers a reintroduction to corporate life for those returning to the workplace after two or more years voluntarily being away. The fellowship placements will be based on both business needs and candidate skill set and interest areas within our Corporate Investment Banking.

Please refer to our ReEntry Overview page for further information regarding the ProgramJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans