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Pacific Northwest National Laboratory Change Management Architect in Boston, Massachusetts


A growing body of data shows a strong correlation between the success of a change initiative and how well the people side was managed. Change projects with excellent change management are six times more likely to meet objectives and outcomes. Over the last 15 years, PNNL has developed an enterprise level Change Management team which has shown demonstrated success in guiding change. This position will provide leadership for the ongoing growth and deployment of this capability, not only at PNNL but within the DOE Laboratory complex. This role provides strategic leadership to the continuous improvement of the change approach at PNNL. This role also provides consultation to business leaders on how to achieve their outcomes by focusing on the people side of change, including changes to business processes, systems and technology, job roles and organization structures.

Do you thrive in an environment of change? Are you viewed as a thought leader within your organization? Are you recognized for your ability to navigate through complex situations and chart a path forward? Can you build trusted relationships with leaders? Have you demonstrated the ability to influence others to a new way of thinking? Do you have extensive experience in leading large change efforts by applying established change management methodologies? Do you have a fearless, positive attitude, and the way in which you achieve success is consistent with the PNNL values of Courage, Integrity, Impact, Collaboration and Creativity? Do you possess the desire to keep abreast of industry trends with the ability to apply those trends in your work? If so, then we would love to talk with you about a leadership role within our Change Management team.


Your key responsibilities and accountabilities would include:

  • Provide thought leadership for PNNL leadership relative to change management to inform decision making

  • Provide thought leadership to other Labs on the successful establishment of enterprise change management capabilities

  • Drive for continuous improvement in the approach that we us to manage the change portfolio, bring industry best practices to inform a structured change management methodology to evaluate and plan for the people side of change

  • Formulate strategy: evaluate how big a change is and who will be impacted in order to develop a customized and scaled strategy for managing the people side of the initiative.

  • Develop plans: create tailored, comprehensive plans for moving people forward, including a communication, sponsorship, coaching, training and resistance management.

  • Support other roles: serve as the coach and the go-to person responsible for enabling success with the other roles vital to change management.

Additional responsibilities may include:

  • Conduct and complete change management assessments

  • Identify, analyze and prepare risk mitigation tactics

  • Identify and manage anticipated resistance

  • Consult and coach project teams

  • Support and engage senior leaders

  • Coach managers and supervisors

  • Support organizational design and definition of roles and responsibilities

  • Coordinate efforts with other change management professionals

  • Integrate change management activities into project plans

  • Evaluate and ensure user readiness

  • Manage stakeholders

  • Track and report issues

  • Define and measure success metrics and monitor change progress


Minimum Qualifications:

  • BS/BA and 7 years of relevant experience -OR-

  • MS/MA or higher and 5 years of relevant experience

Preferred Qualifications:

  • Demonstrated experience in leading change in large, complex organizations

  • Demonstrated ability to build trusting relationships with leaders at all level of the organization

  • A solid understanding of how people go through a change and the change process

  • Experience and knowledge of change management principles, methodologies and tools

  • Exceptional communication skills, both written and verbal

  • Excellent active listening skills

  • Ability to clearly articulate messages to a variety of audiences

  • Ability to establish and maintain strong relationships

  • Ability to influence others and move toward a common vision or goal

  • Flexible and adaptable; able to work in ambiguous situations

  • Resilient and tenacious with a propensity to persevere

  • Forward looking with a holistic approach

  • Organized with a natural inclination for planning strategy and tactics

  • Problem solving and root cause identification skills

  • Able to work effectively at all levels in an organization

  • Must be a team player and able to work collaboratively with and through others

  • Acute business acumen and understanding of organizational issues and challenges

  • Familiarity with project management approaches, tools and phases of the project lifecycle

  • Experience with large-scale organizational change efforts

  • Change management certification or designation desired

  • Passionate about mentoring and developing staff

  • Preferred: Demonstrated experience in building or deploying enterprise change management capability within a large, complex organization

Hazardous Working Conditions/Environment

Not Applicable

Additional Information

Not Applicable

Testing Designated Position

Not Applicable

About PNNL

Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!

At PNNL, you will find an exciting research environment and excellent benefits including health insurance, flexible work schedules and telework options. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or 3-hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.

Commitment to Excellence, Diversity, Equity, Inclusion, and Equal Employment Opportunity

Our laboratory is committed to a diverse and inclusive work environment dedicated to solving critical challenges in fundamental sciences, national security, and energy resiliency. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. In support of this commitment, we encourage people of all racial/ethnic identities, women, veterans, and individuals with disabilities to apply for employment.

Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws.

We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at .

Drug Free Workplace

PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs.

Beginning 05/01/23, if you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn.

Mandatory Requirements

Battelle requires employees to have a COVID-19 vaccine as a condition of employment, subject to accommodation. Applicants are required to disclose their vaccination status following a conditional offer of employment and must attest to being fully vaccinated with a Center for Disease Control (CDC)-approved COVID-19 vaccination or provide documentation of need for medical or religious exemption from the COVID-19 vaccination requirement.

Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment.

Rockstar Rewards

Employees and their families are offered medical insurance, dental insurance, vision insurance, health savings account, flexible spending accounts, basic life insurance, disability insurance, employee assistance program, business travel insurance, tuition assistance, supplemental parental bonding leave, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company funded pension plan and may enroll in our 401k savings plan. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year.

  • Research Associates excluded.

**Once eligibility requirements are met.

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